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- Flores Delgadillo, Will Johnny, 1975-
(författare)
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IT Service Delivery in Nicaraguan Internet Service Providers : analysis and Assessment
- 2010
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The thesis addresses the research question: How to describe, understand, and explain IT service delivery? Based on the research question, the following research questions were derived: How to analyse IT service delivery based on ITIL in order to determine its current situation? How to formalize elements of IT service delivery in maturity level that can be used to assess its current status? These research questions are answered by two IT artefacts: an analysis method and a maturity model for IT service delivery. Both of them are constructed by design-science research guidelines. The analysis method is focused on understanding the IT service delivery in organizations; it is founded on the IT service delivery processes of Information Technology Infrastructure Library (ITIL) version 2. The method proposed has been applied through three case studies of Nicaraguan Internet Service Providers (ISPs). The maturity model is oriented to formalize and assess the maturity level of IT service delivery; it is supported by IT service delivery elements that are considered significant for managing IT service delivery by the Nicaraguan ISP sector, by IT service concepts, and by maturity model properties, and complemented by the IT Service Capability Maturity Model. The maturity model provides a mechanism for evaluating the maturity level of IT service delivery through a set of maturity statements and includes a graphical representation; it is also applied to the traceable information of the current status of IT service delivery of one of the Nicaraguan ISPs.
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- Flores, Johnny, et al.
(författare)
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Analyzing IT service delivery in an ISP from Nicaragua
- 2010
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Ingår i: Organizational, Business, and Technological Aspects of the Knowledge Society. - Berlin, Heidelberg : Springer Berlin/Heidelberg. - 3642163238 - 9783642163234 ; , s. 155-165
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Konferensbidrag (refereegranskat)abstract
- This paper presents a method for analyzing IT service delivery and its application in an Internet Service Provider (ISP). The method proposed is based on ITIL-processes and case study technique; it includes questionnaires for gathering information, semi-structured interviews, focus groups and documents as sources of information for recognition of factual information. The method application allows to the ISP determines its practices and limitations of the IT Service Delivery.
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- Flores, Johnny, et al.
(författare)
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Evaluating IT Service Delivery amongst ISPs from Nicaragua
- 2010
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Ingår i: 16th Americas Conference on Information Systems 2010, AMCIS 2010. ; , s. 1464-1472
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Konferensbidrag (refereegranskat)abstract
- This paper presents an evaluation of IT service delivery by Internet Service Providers (ISPs) from Nicaragua at the end of 2009. The evaluation is supported by a methodological approach based on IT Infrastructure Library (ITIL) v.2 concepts and case study techniques. The evaluation involved three ISPs that are nation-wide Internet Service Providers with more than ten years running. We describe the current practices and limitations of IT service delivery in ISPs from Nicaragua. Finally, we argue that existing IT service delivery practices amongst ISPs have matches to ITIL processes, although the ITIL processes are not known amongst them.
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- Vasile, Massimiliano, et al.
(författare)
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The Suaineadh Project : a Stepping Stone Towards the Deployment of Large Flexible Structures in Space
- 2010
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Ingår i: Proceedings of the 61<sup>st</sup> International Astronautical Congress. - : the International Astronautical Federation. ; , s. IAC-10-C3.4-
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Konferensbidrag (refereegranskat)abstract
- The Suaineadh project aims at testing the controlled deployment and stabilization of space web. The deployment system is based on a simple yet ingenious control of the centrifugal force that will pull each of the four daughters sections apart. The four daughters are attached onto the four corners of a square web, and will be released from their initial stowed configuration attached to a central hub. Enclosed in the central hub is a specifically designed spinning reaction wheel that controls the rotational speed with a closed loop control fed by measurements from an onboard inertial measurement sensor. Five other such sensors located within the web and central hub provide information on the surface curvature of the web, and progression of the deployment. Suaineadh is currently at an advanced stage of development: all the components are manufactured with the subsystems integrated and are presently awaiting full integration and testing. This paper will present the current status of the Suaineadh project and the results of the most recent set of tests. In particular, the paper will cover the overall mechanical design of the system, the electrical and sensor assemblies, the communication and power systems and the spinning wheel with its control system.
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