| 1. |
- Berling, Clas, et al.
(författare)
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Deploying Goals and Measuring Efficiency in an Academic Organisation. A Pilot Study
- 2000
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Ingår i: Proceedings of the 3rd International Conference on Building People and Organizational Excellence. ; , s. 342-346
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Konferensbidrag (refereegranskat)abstract
- In many organizations it is considered of vital importance to translate its vision and strategy into objectives, to determine the best means of achieving these and to review the results – with participation from all members, from management to shop floor. The objective of this study was to make a first test of a method that could be applied for verbalizing and communicating a common vision and identify critical objectives concentrating on nonfinancial measures in an academic research organization. Being a rather heterogeneous multidisciplinary centre the focus was on critical issues, which could promote organizational alignment. Three different systems that could be applicable were identified: Balanced Scorecard, hoshin kanri and ProMES. A design team was formed to formulate objectives and measurements. They found that it was a far from easy task to identify relevant objectives for the organization and especially to establish their different importance. The discussions led to a more common view and agreement about issues that had to be given more attention.
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| 2. |
- Odenrick, Per, et al.
(författare)
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Continuous Improvements at Work - a Programme in an Inter-Disciplinary Research Centre on Humans, Technology and Change at Work
- 1996
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Ingår i: Human Factors in Organizational Design and Management - V. ; , s. 489-492
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Konferensbidrag (refereegranskat)abstract
- The aim of this programme is to contribute to the scientific and practical knowledge about continuous improvements (CI) at work. Some of the principles of CI like: the emphasis on small and incremental changes, the use of structured tools for problem-solving and the monitoring of improvements, and the responsibility of operative personnel for the CI activity rather than experts and task-forces, are combined with methods and principles from Scandinavian research about work environments, participation and workteams.
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| 3. |
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| 4. |
- Akselsson, Roland, et al.
(författare)
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Computer Aided Participatory Planning
- 1990
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Ingår i: Ergonomics of Hybrid Automated Systems II. ; , s. 69-76
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Konferensbidrag (refereegranskat)abstract
- A computer aided action research method for design of work places is presented. A project group of researchers, managers, union representatives, supervisors, shop-floor workers and representatives from the health-and-safety department analyse different aspects of the physical and organizational work environment. Factory layouts and the flow of raw materials and goods, truck routes and overhead crane movements are shown on a computer screen by means of simulation and animation techniques. Field studies at four companies strongly suggest that the animation helps the members in the project group to develop a common language and to better comprehend what a future factory design and work organization would look like.
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| 5. |
- Akselsson, Roland, et al.
(författare)
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Computer Aided Planning of Production and Working Environment
- 1994
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Ingår i: Human Factors in Organizational Design and Management -IV. - Amsterdam : Elsevier. ; , s. 499-504, s. 499-504
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Konferensbidrag (refereegranskat)abstract
- Success of design projects depends on their quality from a technical and economic point of view and on the quality of their implementation and use. This paper discusses a computer aided planning (CAP) technique and its applicability and quality in both these respects. One version of the CAP-technique is developed for planning of industrial working environments and another version for planning of residential and working environments for physically handicapped.
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| 6. |
- Akselsson, Roland, et al.
(författare)
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Multidisciplinary Research on Integration of Human Factors and Production Concepts such as TQM - A Participatory Discussion Session
- 1999
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Ingår i: Proceedings of the Conference on TQM and Human Factors. - 9172195207 ; 2, s. 439-448
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Konferensbidrag (refereegranskat)abstract
- A discussion session where the conference participants are invited to participate is planned. One topic for the session is to discuss experiences of multidisciplinary research on integration of human factors and different production concepts applied in change processes within Swedish companies. An important question that the discussion will focus on is: How to get high quality in multidisciplinary research? Another topic is to discuss how people from different disciplines in the companies interact with each other and with the researchers. Researchers from the centre Change@Work at Lund University in Sweden will present some of their experiences from several years of multidisciplinary research in companies. As a background the research questions within Change@Work are presented below. Discussions during the workshop will be performed according to methods used by the researchers in their research in the companies. All discussion will be documented and later sent to all workshop participants.
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| 7. |
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| 8. |
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| 9. |
- Arvidsson, Marcus, et al.
(författare)
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Aspects of Organizational Psychology and Innovation in Air Traffic Control
- 2002
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Ingår i: Proceedings of the 3rd International Conference of the Swedish Centre for Aviation R&D, on Human Factors and Safety in Aviation. - 9197505803 ; , s. 14-21
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Konferensbidrag (refereegranskat)abstract
- In order to adapt to new conditions that increasing air traffic volumes bring forward, the Swedish Air Navigation Services (ANS) is going through a process of change. In order to meet the new conditions it will be necessary to be more efficient in the work of handling the air traffic. New conditions bring forward new demands, not only on technology and methods used, but also on organizational structures and individual employees. The challenge is to make the adaptation in ways that do not affect the safety standards. The Swedish air traffic control, ATC centers in Malmö and Stockholm are adjusting their activity to meet the new situations in mainly two ways: a new team-based organization has recently been introduced and a new ATC system will soon be installed.
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| 10. |
- Arvidsson, Marcus, et al.
(författare)
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Organisational climate and psychosocial work environment in air traffic control
- 2004
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Ingår i: Book of abstracts of the 6th European Conference of the European Academy of Occupational Health Psychology.
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Konferensbidrag (refereegranskat)abstract
- Air traffic control in Sweden is being studied in a joint long-term project between Lund University and the Swedish Air Navigation Services (ANS).The project aims to investigate how different organisational aspects such as organisational climate, team climate, leadership, psychosocial work environment and safety culture will be affected by ongoing organisational and technical changes. The basic research design comprises three studies, two prior to the introduction of a new air traffic control system and one after. This design has provided opportunities to compare the situation before and after the system introduction. The first and the second studies have been completed and the results concerning organisational climate and psychosocial work environment are the focus of this paper.
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| 11. |
- Arvidsson, Marcus, et al.
(författare)
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Organizational climate in air traffic control
- 2002
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Ingår i: European Academy of Occupational Health Psychology conference proceedings series. - 1473-0200. ; , s. 24-27
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Konferensbidrag (refereegranskat)abstract
- A positive and innovative organizational climate is of great importance in order to manage and adapt to change. Such a climate seldom evolves in organizations closely governed by rules and regulations. Because of ongoing organizational and technical changes within the Swedish Air Navigation Services Provider, a study concerning the organizational climate for changes and innovations was conducted to investigate the organization’s capacity to cope with changes. Study locations were the two Swedish main air traffic control centers and parts of the civil aviation administration headquarters. 390 subjects took part in the study and the CCQ questionnaire was used to measure the organizational climate. The results show that the organizational climate is quite positive despite the rule governed work. The results also show that administrative personnel assess the organizational climate as more positive than operative personnel. Comparisons between management positions did not result in any differences.
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| 12. |
- Arvidsson, Marcus, et al.
(författare)
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Relationship between safety culture and psychosocial working environment in air traffic control
- 2004
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Ingår i: Proceedings of the International Conference on Human-Computer Interaction in Aeronautics.
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Konferensbidrag (refereegranskat)abstract
- The Swedish Air Navigation Service Provider in cooperation with the University of Lund aims at developing a model for supporting continuous improvements and learning focusing on safety in air traffic control. This paper focuses on relationships between the safety culture and the psychosocial working environment. These areas were studied using questionnaires at the two main air traffic control centres in Sweden and a part of the central civil aviation administration. The results showed that some associations exist between the two concepts and that this was true within all three study locations.
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| 13. |
- Arvidsson, Marcus, et al.
(författare)
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Situational leadership in air traffic control
- 2007
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Ingår i: Journal of Air Transportation. - 1544-6980. ; 12:1, s. 67-86
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Tidskriftsartikel (refereegranskat)abstract
- In high-risk environments such as air traffic control, leadership on different levels plays a certain role in establishing, promoting, and maintaining a good safety culture. The current study aimed to investigate how leadership styles, leadership style adaptability, and over and under task leadership behavior differed across situations, operative conditions, leadership structures, and working tasks in an air traffic control setting. Study locations were two air traffic control centers in Sweden with different operational conditions and leadership structures, and an administrative air traffic management unit. Leadership was measured with a questionnaire based on Leader Effectiveness and Adaptability Description (LEAD; Blanchard, Zigarmi & Zigarmi, 2003; Hersey & Blanchard, 1988). The results showed that the situation had strong impact on the leadership in which the leadership behavior was more relationship oriented in Success and Group situations than in Hardship and Individual situations. The leadership adaptability was further superior in Success and Individual situations compared with Hardship and Group situations. Operational conditions, leadership structures and working tasks were, on the other hand, not associated with leadership behavior.
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| 14. |
- Arvidsson, Marcus, et al.
(författare)
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Team climate and safety culture in air traffic control
- 2003
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Ingår i: Ergonomics in the digital age. ; 5:Safety I, s. 368-371
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Konferensbidrag (refereegranskat)abstract
- In a joint project – Human Factors in ANS, HUFA - between the Swedish Civil Aviation Administration and Lund University the aim is to find out how a new team-based organization and the introduction of a new air traffic control system will affect safety culture and psychosocial working environment by changes in organizational climate, team climate and leadership. All in all, four studies will be conducted, before and after the system introduction, involving the two air traffic control centers (ATCC) in Malmö and Stockholm as well as the air navigation services (ANS) division in Norrköping. This paper focus on findings from the first study concerning the team climate and the safety culture. The results show an overall positive picture concerning the safety culture at all three units. The team climate is assessed as average at the two ATCCs and just above at the ANS-division. No clear patterns could be found that can explain if and how the safety culture and the team climate are related.
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| 15. |
- Arvidsson, Marcus, et al.
(författare)
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Team climate and situational leadership in air traffic control
- 2003
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Ingår i: Proceedings of the Fifth European Conference of the European Academy of Occupational Health Psychology. ; , s. 14-18
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Konferensbidrag (refereegranskat)abstract
- In a joint project between the Swedish Civil Aviation Administration (SCAA) and Lund University, questions concerning organizational aspects - such as organizational climate, team climate, situational leadership, psychosocial working environment - and safety culture are under study. A team-based organization has recently been introduced and a new air traffic control system will soon be installed at the two main air traffic control centers (ATCC) in Sweden. To find out how these changes will affect the organizational aspects and the safety culture, four studies will be conducted. These studies will involve the two air traffic control centers in Malmö and Stockholm as well as the Air Navigation Services Headquarters in Norrköping (ANS). The first study conducted about a year before the introduction of the new system, has been accomplished. The second study will be conducted just before the system introduction, the third directly after the introduction and the fourth approximately six months later. This design gives the opportunity to compare the situations before and after the system introduction.
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| 16. |
- Bengtsson, Peter, et al.
(författare)
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Computer-Aided Planning of Production, Working and Residential Environments
- 1996
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Ingår i: International Journal of Industrial Ergonomics. - : Elsevier BV. - 0169-8141 .- 1872-8219. ; 17:1, s. 59-68
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Tidskriftsartikel (refereegranskat)abstract
- This paper discusses a computer-aided planning methodology and its applicability for planning of industrial production and working environments as well as for planning of residential and working environments for the differently abled. The methodology has been developed and evaluated in six case studies in mechanical industries and in six case studies related to adaptations for the differently abled. The results from the case studies indicate that computer-supported modelling and visualisation may serve as a common and efficient language facilitating communication about multifaceted environmental planning issues. The methodology is a cost-effective way of demonstrating layout ideas and testing dynamic activities like manufacturing and transportation. Corporate groups comprising people involved in, or affected by, development work seem to be a fruitful approach for cooperation, one which enhances learning and creativity. Such groups may be a proper forum for the dissemination of information, exchange of opinions, utilisation of both expert and lay experiences, and for public testing of current reality or future plans in such a way that mutual understanding between different professional categories is increased, hence promoting internal commitment.
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| 17. |
- Bengtsson, Peter, et al.
(författare)
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Cooperation in Planning of Production and Working Environments Supported by Computer Graphics
- 1996
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Ingår i: The International Journal of Human Factors in Manufacturing. - 1045-2699. ; 6:2, s. 101-130
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Tidskriftsartikel (refereegranskat)abstract
- A methodology for studying change processes in working life combining computer-aided planning and cooperation in project groups is evaluated. The methodology is applied and studied in a planning workshop with representatives from manufacturing industries—managers, production engineers, supervisors as well as shop floor workers—and from health-and-safety agencies utilizing the methodology for planning of production, layout, and working environment. The results are presented and discussed with respect to cooperation in project groups, outline of proposals, topics of discussion, and pictures as planning tools.
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| 18. |
- Bengtsson, Peter, et al.
(författare)
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Planning Working Environment and Production by Using Paper Drawings and Computer Animation
- 1997
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Ingår i: Ergonomics. - : Informa UK Limited. - 0014-0139 .- 1366-5847. ; 40:3, s. 334-347
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Tidskriftsartikel (refereegranskat)abstract
- It is assumed that pictorial visualization can be used to facilitate communication between industrial professionals when planning working environments and production. This article analyses how managers, supervisors, machine operators, and occupational health and safety officials, accustomed to using both paper drawings and computer animation of both shop floor and workplace view, evaluate these four types of visualization in relation to a set of planning issues. Twenty-four subjects participated in a controlled two-day planning workshop. They designed a new production layout by means of computer graphics, and responded to a questionnaire. From the analysis it may be concluded that the four types of visualization are unique enough to be evaluated differently with regard to some of the planning issues. Hence, great care should be devoted to analysing what features a visualization of a production layout or a working environment aims at illustrating. Furthermore, it can be concluded that each of the four types of visualization seems to be significant for planning activities in ways that can be anticipated. Shop floor view and workplace view is valuable for planning issues related to survey of a plant and specific machines, respectively. Computer animation is in general preferable to a paper drawing concerning dynamic planning issues. Computer animation of workplace view is valuable for planning issues related to working environment considerations. All of the four types of visualization are less significant for illustrating or describing physical factors of the working environment.
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| 19. |
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| 20. |
- Bertlett, Johan, et al.
(författare)
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Collaborative Decision Making (CDM) - A Pilot Study Exploring Participation and Empowerment Before Implementing New Technology and Work Procedures
- 2006
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Ingår i: Developments in Human Factors in Transportation, Design, and Evaluation. - 9789042302976 ; , s. 237-248
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Konferensbidrag (refereegranskat)abstract
- The pressure on European air-traffic logistics increases, both at the airports and in the sky, as the passenger rate increases. Handling airborne aircraft is becoming more rationalized as an effect of sophisticated technology and lower separation-minima. Technological and legal development at airports is lagging behind causing delays. Airport operations might be more efficient by increasing accurate flight-related information to the ground handlers serving the aircraft and the passengers during the turn-round processes. Increased collaboration between airport actors may stimulate optimal decision making with regard to the aircraft turn-round processes. Several change projects at European airports focus on increased airport efficiency gathered under a EUROCONTROL initiative. The concept being implemented, called Collaborative Decision Making (CDM), consists of new information-carrying technology and work procedures. The social and psychological aspects of implementing the CDM concept were studied during the pre-implementation phases at a European airport. The purpose was to exploratorily analyse the involved employees’ participation and empowerment preceding the implementation, and how that affected the employees’ attitudes and emotions toward CDM. Fourteen respondents from five airport organisations were interviewed. The results showed low level of participation and empowerment, affecting attitudes and emotions negatively towards the planning, preparation, and development phases preceding the CDM implementation. Attitudes and emotions toward the CDM concept were not affected.
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| 21. |
- Bertlett, Johan, et al.
(författare)
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Introducing “medarbetarskap” as a concept facilitating work related relationships: Theoretical considerations in an airport change process.
- 2007
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Ingår i: Human Factors Issues in Complex System Performance. - 9789042303256 ; , s. 497-509
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Konferensbidrag (refereegranskat)abstract
- The Swedish Air Navigation Service Provider, Luftfartsverket, together with Stockholm-Arlanda airport are implementing a new socio-technical concept called collaborative decision making. New technology and work procedures in collaborative decision making are directly affecting all organizations in an airplane turn-round process, and indirectly affecting legislators, authorities, suppliers, and passengers. A change of this magnitude needs a holistic approach covering the relationships among affected stakeholders. Medarbetarskap is introduced as a theoretical, ideological, and practical concept focusing on relationships based on democratic values, free and open communication, and experiential learning processes. Furthermore, medarbetarskap favours an intra-, and inter-organizational structure to align management/leadership, staff/workers, and work tasks at different systematic levels and different organizations to reach a common understanding of what is important in any given situation. From a psychological perspective, medarbetarskap facilitates learning via communication and reflection to develop knowledge about human behaviour and relationships from an individual to a societal level. The introduction of collaborative decision making will be examined from the starting-point that medarbetarskap facilitates the change process and daily operations at Stockholm-Arlanda airport by increasing horizontal and vertical collaboration, commitment, ability to influence, buy-in, empowerment, and by decreasing the gap between the technical and socio-organizational implementation process.
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| 22. |
- Bertlett, Johan, et al.
(författare)
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Learning from Near-Accidents
- 2002
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Ingår i: Proceedings of the Fourth European Conference of the European Academy of Occupational Health Psychology. - 1473-0200. ; , s. 89-92
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Konferensbidrag (refereegranskat)
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| 23. |
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| 24. |
- Ek, Åsa, et al.
(författare)
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Organizational issues and safety culture in ATM. Part I - stability analysis
- 2005
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Ingår i: The 6th USA/Europe Air Traffic Management R&D Seminar.
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Konferensbidrag (refereegranskat)abstract
- The Swedish Air Navigation Services Provider (LFV ANS) are undergoing major organizational changes in order to adapt to changing demands on efficiency and technical development in air traffic control. In these change processes the foundations of the safety work can be affected and changes in the existing safety culture can be introduced. In a joint research project – Human Factors in Air Navigation Services (HUFA) – between the Swedish Civil Aviation Administration and Lund University the focus is on human and organizational factors and safety in air traffic control. The aim of the project is to study safety culture and related organizational issues in order to monitor these during the change processes. Study locations are the two main air traffic control centers and parts of the LFV ANS head office in Sweden. Using questionnaire assessments, three measurement rounds will be conducted during the course of about three years. Studies 1 and 2 are completed, where the first one has given baseline values. After 20 months, study 2 was completed in order to monitor the effect of spontaneously occurring organizational changes. This paper presents results concerning the stability of the investigated organizational climate, leadership style of team managers, psychosocial work environment, and safety culture.
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| 25. |
- Ek, Åsa, et al.
(författare)
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Safety culture and organizational climate in air traffic control
- 2003
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Ingår i: The XVth Triennial Congress of the International Ergonomics Association. ; 5:Safety I, s. 364-367
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Konferensbidrag (refereegranskat)abstract
- Due to organizational changes in the Swedish air navigation services (ANS), which in extension could impact flight safety, the safety culture (SC), organizational climate (OC), and related areas are monitored. Study locations are the two main air traffic control centers in Sweden and parts of the central ANS office. This paper reports on a first attempt to investigate whether relationships exist between SC and OC. The findings show that such relationships exist.
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