Identified obstacles and prerequisites in telenurses’ work environment: a modified Delphi study

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Fältnamn	Indikatorer	Metadata
000		05220naa a2200553 4500
001		oai:DiVA.org:hig-24096
003		SwePub
008		170609s2017 \| \|\|\|\|\|\|\|\|\|\|\|000 \|\|eng\|
009		oai:prod.swepub.kib.ki.se:136207335
009		oai:DiVA.org:uu-325910
024	7	a https://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-240962 URI
024	7	a https://doi.org/10.1186/s12913-017-2296-y2 DOI
024	7	a http://kipublications.ki.se/Default.aspx?queryparsed=id:1362073352 URI
024	7	a https://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-3259102 URI
040		a (SwePub)higd (SwePub)kid (SwePub)uu
041		a engb eng
042		9 SwePub
072	7	a ref2 swepub-contenttype
072	7	a art2 swepub-publicationtype
100	1	a Björkman, Annicau Uppsala universitet,Högskolan i Gävle,Medicin- och vårdvetenskap,Department of Public Health and Caring Sciences, Uppsala University, Uppsala, Sweden,Hälso- och sjukvårdsforskning,Caring Sci Univ Gavle, Fac Hlth & Occupat Studies, Gavle, Sweden4 aut0 (Swepub:uu)anner635
245	1 0	a Identified obstacles and prerequisites in telenurses’ work environment :b a modified Delphi study
264		c 2017-05-18
264	1	b Springer Science and Business Media LLC,c 2017
338		a print2 rdacarrier
520		a Background: Telenursing is an expanding part of healthcare, staffed with registered nurses whose work environment is typical of a call centre. Work-related stress has been shown to be a major problem in nurses’ work environments and of importance to the outcome of care, patient safety, nurse job satisfaction and burnout. Today, however, we have a limited understanding of and knowledge about the work environment for telenurses. The aim of the present study is to explore and reach consensus on perceived important obstacles and prerequisites in telenurses’ work environment.Methods: A modified Delphi design, using qualitative as well as quantitative data sequentially through three phases, was taken. Data were initially collected via semi-structured interviews (Phase I) and later using a web survey (Phase II-III) between March 2015 and March 2016.Results: The findings present a consensus view of telenurses’ experiences of important obstacles and prerequisites in their work environment. Central to the findings are the aspects of telenurses having a demanding work, cognitive fatigue and having no opportunity for recovery during the work shift was ranked as important obstacles. Highly ranked prerequisites for managing were being able to focus on one caller at a time, working in a calm and pleasant environment and having technical support 24/7.Conclusions: Managers need to enable telenurses to experience control in their work, provided with possibilities to control their work and to recover during work; shortening work time could improve their work environment. Limited possibilities to perform work might contribute to feelings of stress and inability to perform work.
650	7	a MEDICIN OCH HÄLSOVETENSKAPx Hälsovetenskapx Omvårdnad0 (SwePub)303052 hsv//swe
650	7	a MEDICAL AND HEALTH SCIENCESx Health Sciencesx Nursing0 (SwePub)303052 hsv//eng
650	7	a SAMHÄLLSVETENSKAPx Annan samhällsvetenskapx Arbetslivsstudier0 (SwePub)509032 hsv//swe
650	7	a SOCIAL SCIENCESx Other Social Sciencesx Work Sciences0 (SwePub)509032 hsv//eng
653		a Delphi-study
653		a Nursing
653		a Telenursing
653		a Work environment
653		a Health-Promoting Work
653		a Hälsofrämjande arbete
653		a Digital shapeshifting
653		a Digital shapeshifting
700	1	a Engström, Mariau Uppsala universitet,Högskolan i Gävle,Medicin- och vårdvetenskap,Department of Public Health and Caring Sciences, Uppsala University, Uppsala, Sweden; Nursing Department, Medicine and Health College, Lishui University, Lishui, China,Vårdvetenskap,Caring Sci Univ Gavle, Fac Hlth & Occupat Studies, Gavle, Sweden; Lishui Univ, Med & Hlth Coll, Nursing Dept, Lishui, Peoples R China4 aut0 (Swepub:uu)maren144
700	1	a Olsson, Annakarinu Högskolan i Gävle,Medicin- och vårdvetenskap,Caring Sci Univ Gavle, Fac Hlth & Occupat Studies, Gavle, Sweden4 aut0 (Swepub:hig)annoln
700	1	a Wahlberg, Anna Carinu Karolinska Institutet,Karolinska Inst, Dept Neurobiol Care Sci & Soc, Stockholm, Sweden,Department of Neurobiology, Care Sciences and Society, Karolinska Institutet, Stockholm, Sweden4 aut
710	2	a Högskolan i Gävleb Medicin- och vårdvetenskap4 org
773	0	t BMC Health Services Researchd : Springer Science and Business Media LLCg 17:1q 17:1x 1472-6963
856	4	u https://doi.org/10.1186/s12913-017-2296-yy Fulltext
856	4	u https://bmchealthservres.biomedcentral.com/track/pdf/10.1186/s12913-017-2296-y
856	4	u https://uu.diva-portal.org/smash/get/diva2:1117429/FULLTEXT01.pdfx primaryx Raw objecty fulltext:print
856	4 8	u https://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-24096
856	4 8	u https://doi.org/10.1186/s12913-017-2296-y
856	4 8	u http://kipublications.ki.se/Default.aspx?queryparsed=id:136207335
856	4 8	u https://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-325910

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