Sökning: onr:"swepub:oai:DiVA.org:kau-41128" > Conducting service ...
Fältnamn | Indikatorer | Metadata |
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000 | 04310naa a2200505 4500 | |
001 | oai:DiVA.org:kau-41128 | |
003 | SwePub | |
008 | 160323s2015 | |||||||||||000 ||eng| | |
009 | oai:DiVA.org:liu-125697 | |
024 | 7 | a https://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-411282 URI |
024 | 7 | a https://doi.org/10.1108/JSM-02-2015-01032 DOI |
024 | 7 | a https://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-1256972 URI |
040 | a (SwePub)kaud (SwePub)liu | |
041 | a engb eng | |
042 | 9 SwePub | |
072 | 7 | a ref2 swepub-contenttype |
072 | 7 | a art2 swepub-publicationtype |
100 | 1 | a Gustafsson, Andersu Karlstads universitet,Centrum för tjänsteforskning (from 2013),Karlstad University, Sweden4 aut0 (Swepub:kau)andersgu |
245 | 1 0 | a Conducting service research that matters |
264 | 1 | b EMERALD GROUP PUBLISHING LTD,c 2015 |
338 | a print2 rdacarrier | |
520 | a Purpose - The purpose of this paper is to encourage the reader to think differently about service-related issues and to strive to conduct service research that makes a transformational impact on individuals, organizations and society. The authors suggest that service researchers are in an excellent position to develop research that matters by making stronger connections with theory and elevating purely applied research to research that is higher in both practical relevance and methodological rigor. Design/methodology/approach - This paper takes a conceptual approach, connecting pertinent literature with new ideas highlighted in this special issue. Findings - This paper proposes that service researchers look beyond traditional service applications, take a multi-disciplinary approach to problem-solving and make greater strides towards connecting theory and practice. The authors propose a Model of Rigorous and Relevant Research, and call for fresh thinking across a wide range of research areas, including enhancing the customer experience, crafting innovation, integrating technology and measuring service outcomes. Originality/value - The originality of this essay lies in its focus on revitalizing the discussion on relevance and rigor as a path forward for service research. Additionally, this paper offers new insights on core management aspects of service provision that provide a solid platform for future work in service research. | |
650 | 7 | a SAMHÄLLSVETENSKAPx Ekonomi och näringslivx Företagsekonomi0 (SwePub)502022 hsv//swe |
650 | 7 | a SOCIAL SCIENCESx Economics and Businessx Business Administration0 (SwePub)502022 hsv//eng |
650 | 7 | a SAMHÄLLSVETENSKAPx Ekonomi och näringsliv0 (SwePub)5022 hsv//swe |
650 | 7 | a SOCIAL SCIENCESx Economics and Business0 (SwePub)5022 hsv//eng |
653 | a Relevance | |
653 | a Service technology | |
653 | a Service innovation | |
653 | a Customer experience | |
653 | a Rigor | |
653 | a Service outcomes | |
653 | a Företagsekonomi | |
653 | a Business Administration | |
700 | 1 | a Aksoy, Lerzanu Fordham Univ, Dept Mkt, New York, NY 10023 USA.,Fordham University, NY 10023 USA4 aut |
700 | 1 | a Brady, Michael K.u Florida State Univ, Dept Mkt, Tallahassee, FL 32306 USA.,Florida State University, FL 32306 USA4 aut |
700 | 1 | a McColl-Kennedy, Janet R.u Univ Queensland, UQ Business Sch, Mkt, Brisbane, Qld, Australia.,University of Queensland, Australia4 aut |
700 | 1 | a Sirianni, Nancy J.u Northeastern Univ, Dept Mkt, Boston, MA 02115 USA.,Northeastern University, MA 02115 USA4 aut |
700 | 1 | a Witell, Larsu Linköpings universitet,Karlstads universitet,Centrum för tjänsteforskning (from 2013),Linkoping Univ, Dept Business Adm, Linkoping, Sweden,Företagsekonomi,Filosofiska fakulteten,Karlstad University, Sweden4 aut0 (Swepub:liu)larni66 |
700 | 1 | a Wuenderlich, Nancy V.u Univ Paderborn, Dept Serv Management, D-33098 Paderborn, Germany.,University of Paderborn, Germany4 aut |
710 | 2 | a Karlstads universitetb Centrum för tjänsteforskning (from 2013)4 org |
773 | 0 | t Journal of Services Marketingd : EMERALD GROUP PUBLISHING LTDg 29:6-7, s. 425-429q 29:6-7<425-429x 0887-6045 |
856 | 4 8 | u https://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-41128 |
856 | 4 8 | u https://doi.org/10.1108/JSM-02-2015-0103 |
856 | 4 8 | u https://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-125697 |
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