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Crisis: a driver fo...
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Ericson, ÅsaLuleå tekniska universitet,Digitala tjänster och system
(författare)
Crisis: a driver for tourism innovation and service design?
- Artikel/kapitelEngelska2024
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Cambridge University Press,2024
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LIBRIS-ID:oai:DiVA.org:ltu-104331
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https://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-104331URI
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https://doi.org/10.1017/pds.2024.237DOI
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Språk:engelska
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Sammanfattning på:engelska
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Ämneskategori:kon swepub-publicationtype
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Full text license: CC BY-NC-ND, This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work. Source: https://doi.org/10.1017/pds.2024.237
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Tourism entrepreneurs adapted to regulations during COVID-19 by introducing creative solutions. The crisis was said to be a unique opportunity for innovating sustainable businesses. This study investigates crisis as a driver for innovation and its relevance to service design. Interviews with entrepreneurs are the empirical base that highlights that finetuning existing services is an established approach instead of innovative service design. Few expressed lessons were learned from the creative solutions made during the pandemic, suggesting that strategies for innovation need to be developed.
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Lugnet, Johan,1983-Luleå tekniska universitet,Digitala tjänster och system(Swepub:ltu)johhol
(författare)
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Ek Styvén, Maria,Professor,1969-Luleå tekniska universitet,Industriell ekonomi(Swepub:ltu)marias
(författare)
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Zobel, Thomas,1972-Luleå tekniska universitet,Industriell ekonomi(Swepub:ltu)thomasz
(författare)
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Luleå tekniska universitetDigitala tjänster och system
(creator_code:org_t)
Sammanhörande titlar
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Ingår i:DESIGN 2024: Cambridge University Press, s. 2343-2352
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