A Capability-Oriented Approach to IT Governance : The Case of Public Service Organizations

• Getting more value from IT is becoming a critical objective for today’s organizations. IT Governance is an important strategic instrument that should ensure organizations to succeed with this objective and therefore it needs to be efficiently planned, structured and executed. To respond to increasing service demands while preserving or even increasing the value provided by services, public organizations require resources and abilities that lay outside their boundaries - such as co-production, open innovation, as well as engagement of citizens and partner organizations. To respond to these challenges, public organizations need to employ new governance solutions to their IT to overcome the shortcomings of hierarchical structures and traditional centralized decision-making. In this study, we discuss a capability-oriented governance approach, which aligns envisioned public values with actors, processes and resources and accordingly compound different IT Governance capabilities. We illustrate our proposal on the student mobility case in the Higher Education public service.

Subject headings

NATURVETENSKAP  -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Information Systems (hsv//eng)

Keyword

Capability

Public organisation

Public value

IT Governance

Computer and Systems Sciences

data- och systemvetenskap

Publication and Content Type

ref (subject category)

kon (subject category)