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Managing troubles-t...
Managing troubles-talk in the renegotiation of a loan contract
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- Ekström, Mats, 1961 (författare)
- Gothenburg University,Göteborgs universitet,Institutionen för journalistik, medier och kommunikation (JMG),Department of Journalism, Media and Communication (JMG)
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- Lindström, Anna (författare)
- Uppsala universitet,Institutionen för lingvistik och filologi,Institutionen för Lingvistik och Filologi
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Karlsson, Susanna, 1976 (författare)
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(creator_code:org_t)
- 2013-05-30
- 2013
- Engelska.
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Ingår i: Discourse Studies. - : SAGE Publications. - 1461-4456 .- 1461-7080. ; 15:4, s. 371-394
- Relaterad länk:
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https://urn.kb.se/re...
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visa fler...
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https://doi.org/10.1...
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https://gup.ub.gu.se...
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Abstract
Ämnesord
Stäng
- This study focuses on troubles-tellings in calls to the Swedish Board for Student Support, where the caller wants to negotiate the repayment contract of a student loan. The study relates to research on the organization of troubles-tellings in institutional interaction, and the overall question of how talk about money is a delicate matter that is shaped by moral concerns. The data consist of 94 calls in which the caller proposes either a reduction or a temporal suspension of repayment. The analysis shows that troubles-tellings are launched to account for past failures to adhere to the contracted payment schedule. These tellings are met with minimal responses, which in turn engender a shift towards solutions that resonate with the institutional agenda. The study explores the resources recruited by the participants to deal with a potentially stigmatic situation by formulating the troubles as merely temporary and projecting a future situation where payments are made on time.
Ämnesord
- HUMANIORA -- Språk och litteratur -- Jämförande språkvetenskap och allmän lingvistik (hsv//swe)
- HUMANITIES -- Languages and Literature -- General Language Studies and Linguistics (hsv//eng)
- HUMANIORA -- Språk och litteratur -- Studier av enskilda språk (hsv//swe)
- HUMANITIES -- Languages and Literature -- Specific Languages (hsv//eng)
Nyckelord
- financial troubles
- institutional agenda
- moral concerns
- reason for call
- stigma
- student loan
- temporal shift
- troubles-tellings
- Linguistics
- Lingvistik
- Debt
- financial troubles
- institutional agenda
- moral concerns
- reason for call
- stigma
- student loan
- temporal shift
- troubles-tellings
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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