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Patients' satisfact...
Patients' satisfaction ratings and their desire for care improvement across oncology settings from France, Italy, Poland and Sweden
- Artikel/kapitelEngelska2003
Förlag, utgivningsår, omfång ...
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2002-11-22
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Wiley,2003
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printrdacarrier
Nummerbeteckningar
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LIBRIS-ID:oai:DiVA.org:uu-63792
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https://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-63792URI
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https://doi.org/10.1002/pon.620DOI
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Språk:engelska
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Sammanfattning på:engelska
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Ämneskategori:ref swepub-contenttype
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Ämneskategori:art swepub-publicationtype
Anmärkningar
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There has been an increasing interest in patient satisfaction assessment across nations recently. This paper reports on a cross-cultural comparison of the comprehensive assessment of satisfaction with care (CASC) response scales. We investigated what proportion of patients wanted care improvement for the same level of satisfaction across samples from oncology settings in France, Italy, Poland and Sweden, and whether age, gender, education level and type of items affected the relationships found. The CASC addresses patient's satisfaction with the care received in oncology hospitals. Patients are invited to rate aspects of care and to mention for each of these aspects, whether they would want improvement.One hundred and forty, 395, 186 and 133 consecutive patients were approached in oncology settings from France, Italy, Poland and Sweden, respectively. Across country settings, an increasing percentage of patients wanted care improvement for decreasing levels of satisfaction. However, in France a higher percentage of patients wanted care improvement for high-satisfaction ratings whereas in Poland a lower percentage of patients wanted care improvement for low-satisfaction ratings. Age and education level had a similar effect across countries. Confronting levels of satisfaction with desire for care improvement appeared useful in comprehending the meaning of response choice labels for the CASC across oncology settings from different linguistic and cultural background. Linguistic or socio-cultural differences were suggested for explaining discrepancies between countries.
Ämnesord och genrebeteckningar
Biuppslag (personer, institutioner, konferenser, titlar ...)
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Robertson, C.
(författare)
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Razavi, D.
(författare)
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Batel-Copel, L.
(författare)
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Larsson, GunnelUppsala universitet,Institutionen för folkhälso- och vårdvetenskap,Caring Sciences
(författare)
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Lichosik, D.
(författare)
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Meyza, J.
(författare)
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Schraub, S.
(författare)
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von Essen, LouiseUppsala universitet,Institutionen för folkhälso- och vårdvetenskap,Caring Sciences(Swepub:uu)louiesse
(författare)
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De Haes, J.C.J.M.
(författare)
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Uppsala universitetInstitutionen för folkhälso- och vårdvetenskap
(creator_code:org_t)
Sammanhörande titlar
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Ingår i:Psycho-Oncology: Wiley12:1, s. 68-771057-92491099-1611
Internetlänk
Hitta via bibliotek
Till lärosätets databas
- Av författaren/redakt...
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Brédart, A.
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Robertson, C.
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Razavi, D.
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Batel-Copel, L.
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Larsson, Gunnel
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Lichosik, D.
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visa fler...
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Meyza, J.
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Schraub, S.
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von Essen, Louis ...
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De Haes, J.C.J.M ...
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visa färre...
- Om ämnet
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- MEDICIN OCH HÄLSOVETENSKAP
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MEDICIN OCH HÄLS ...
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och Hälsovetenskap
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och Omvårdnad
- Artiklar i publikationen
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Psycho-Oncology
- Av lärosätet
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Uppsala universitet