End-user driven feedback prioritization

• End-user feedback is becoming more important for the evolution of software systems. There exist various communication channels for end-users (app stores, social networks) which allow them to express their experiences and requirements regarding a software application. End-users communicate a large amount of feedback via these channels which leads to open issues regarding the use of end-user feedback for software development, maintenance and evolution. This includes investigating how to identify relevant feedback scattered across different feedback channels and how to determine the priority of the feedback issues communicated. In this research preview paper, we discuss ideas for enduser driven feedback prioritization. © Copyright 2017 for this paper by its authors.

Subject headings

NATURVETENSKAP  -- Data- och informationsvetenskap -- Programvaruteknik (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Software Engineering (hsv//eng)

Keyword

End-user feedback

End-user involvement

Requirements prioritization

Application programs

Computer software selection and evaluation

Requirements engineering

Social sciences computing

End user involvement

Feedback channel

Prioritization

Relevant feedback

Software applications

Software systems

Software design

Publication and Content Type

ref (subject category)

kon (subject category)