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Emotional smoothnes...
Emotional smoothness and confidence building : boundary spanners in a civil-military collaboration context
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- Alvinius, Aida (författare)
- Karlstads universitet,Försvarshögskolan,Ledarskapscentrum,Institutionen för sociala och psykologiska studier (from 2013)
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- Kylin, Camilla, 1966- (författare)
- Karlstads universitet,Institutionen för sociala och psykologiska studier (from 2013),Department of Social and Psychological Studies, Karlstad University, Sweden
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- Starrin, Bengt, 1947- (författare)
- Karlstads universitet,Institutionen för sociala och psykologiska studier (from 2013),Department of Social and Psychological Studies, Karlstad University, Sweden
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- Larsson, Gerry (författare)
- Försvarshögskolan,Ledarskapscentrum
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(creator_code:org_t)
- InderScience Publishers, 2014
- 2014
- Engelska.
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Ingår i: International Journal of Work Organisation and Emotion. - : InderScience Publishers. - 1740-8938 .- 1740-8946. ; 6:3, s. 223-239
- Relaterad länk:
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https://urn.kb.se/re...
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https://doi.org/10.1...
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https://urn.kb.se/re...
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Abstract
Ämnesord
Stäng
- This study illuminates a deeper understanding of the processes of confidence building and emotion management among boundary spanners from organisations with a bureaucratic structure in a multinational civil-military operational context. Twenty-one informants (mainly military officers) were interviewed. They had a variety of experiences and occupational roles in civil-military collaboration contexts. A grounded theory analysis of interview data yielded a model according to which the most central aspects of civil-military collaboration are confidence building, maintaining existing confidence, avoiding distrust and rebuilding damaged confidence. The study shows that boundary spanners strategically utilise a variety of emotion management strategies in order to fulfil the demands laid upon them by their collaborating counterparts in the hostile environment and by their own organisation. Three interrelated dimensions of smoothness were identified: cultural, structural and smoothness in risky situations. By acting ‘smoothly’, an adaption to the dynamic environment can be achieved. The proposed model is compared to existing writings on emotional labour and self-presentation.
Ämnesord
- SAMHÄLLSVETENSKAP -- Psykologi (hsv//swe)
- SOCIAL SCIENCES -- Psychology (hsv//eng)
- SAMHÄLLSVETENSKAP -- Sociologi (hsv//swe)
- SOCIAL SCIENCES -- Sociology (hsv//eng)
Nyckelord
- multinational collaboration
- boundary spanners
- emotional labour
- emotion management
- civil-military
- confidence
- Ledarskap under påfrestande förhållanden
- Ledarskap under påfrestande förhållanden
- Sociologi
- Psykologi
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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