Sökning: WFRF:(Echeverri Per 1958 ) >
Bi-directional and ...
Bi-directional and Stratified Demeanour in Value Forming Service Encounter Interactions
-
- Echeverri, Per, 1958- (författare)
- Karlstads universitet,Centrum för tjänsteforskning,SAMOT,Centrum för tjänsteforskning, Karlstads universitet
-
- Salomonson, Nicklas (författare)
- Högskolan i Borås,Akademin för textil, teknik och ekonomi,Sustainable Consumption Research Group,University of Borås, Sweden
-
(creator_code:org_t)
- Elsevier BV, 2017
- 2017
- Engelska.
-
Ingår i: Journal of Retailing and Consumer Services. - : Elsevier BV. - 0969-6989 .- 1873-1384. ; 36, s. 93-102
- Relaterad länk:
-
https://hb.diva-port... (primary) (Raw object)
-
visa fler...
-
http://kau.diva-port...
-
https://kau.diva-por... (primary) (Raw object)
-
https://urn.kb.se/re...
-
https://doi.org/10.1...
-
https://urn.kb.se/re...
-
visa färre...
Abstract
Ämnesord
Stäng
- The purpose of this paper is to unearth the bi-directional and stratified nature of service encounter interactions. Drawing on a detailed empirical study of service demeanour in mobility services, seen from a customer perspective, we outline a classification of 6 overarching demeanour practices, 20 sub-activities, and interactional sequences, explaining how value co-formation is realized. We suggest that value derives from bi-directional activities mutually combined in congruent ways, avoiding counterproductive interactions.
Ämnesord
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Nyckelord
- Value co-creation
- Bi-directionality
- Interaction
- Service encounter demeanour
- Transformative service research
- Business and IT
- Handel och IT
- Business Administration
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
Hitta via bibliotek
Till lärosätets databas