Successful use of avatar/e-services: powerful, but needs a knowledge manager with proper methods

Alm, HåkanHögskolan i Borås,Institutionen Handels- och IT-högskolan (författare)

Successful use of avatar/e-services : powerful, but needs a knowledge manager with proper methods

In this paper we are presenting some theoretical background, some practical applications and some future scenarios of the use of the human being as a metaphor for design and implementation of e-services/avatars. The main conclusion is that e-services/avatars technology is a powerful concept but without a new profession as knowledge manager in the background, there’s a big risk for failure. We are also presenting a co-design model as a tool for the knowledge manager.

Forsgren, OlovHögskolan i Borås,Institutionen Handels- och IT-högskolan(Swepub:hb)ofo (författare)
Högskolan i BoråsInstitutionen Handels- och IT-högskolan (creator_code:org_t)

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