Towards Servitization in the Age of Digital Innovation : A Case from Vehicle Industry

• The advancement in digital technologies drives industries to change their core businesses which present number of challenges. One of them is transformation of manufacturing industries towards servitization. This paper reports empirical findings from an on-going project related to servitization in the age of digital innovation. The research study is in the context of the vehicle industry and concerns e-maintenance services based on remote diagnostics technologies. It explores the servitization of vehicle industry in the age of digital innovation. Such innovations embark challenges to innovation environment. A study in this regard has been conducted and it revealed the challenges related to the design, organizational strategy and organizational transformation.

Subject headings

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications -- Information Systems, Social aspects (hsv//eng)

Keyword

servitization

product-service systems

vehicle industry

digital artifact

remote diagnostics system

digital innovation

digitalization

Publication and Content Type

ref (subject category)

kon (subject category)