Identified obstacles and prerequisites in telenurses’ work environment: a modified Delphi study

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Björkman, AnnicaUppsala universitet,Högskolan i Gävle,Medicin- och vårdvetenskap,Department of Public Health and Caring Sciences, Uppsala University, Uppsala, Sweden,Hälso- och sjukvårdsforskning,Caring Sci Univ Gavle, Fac Hlth & Occupat Studies, Gavle, Sweden (författare)

Identified obstacles and prerequisites in telenurses’ work environment : a modified Delphi study

Artikel/kapitelEngelska2017

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2017-05-18
Springer Science and Business Media LLC,2017
printrdacarrier

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LIBRIS-ID:oai:DiVA.org:hig-24096
https://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-24096URI
https://doi.org/10.1186/s12913-017-2296-yDOI
http://kipublications.ki.se/Default.aspx?queryparsed=id:136207335URI
https://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-325910URI

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Språk:engelska
Sammanfattning på:engelska

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Background: Telenursing is an expanding part of healthcare, staffed with registered nurses whose work environment is typical of a call centre. Work-related stress has been shown to be a major problem in nurses’ work environments and of importance to the outcome of care, patient safety, nurse job satisfaction and burnout. Today, however, we have a limited understanding of and knowledge about the work environment for telenurses. The aim of the present study is to explore and reach consensus on perceived important obstacles and prerequisites in telenurses’ work environment.Methods: A modified Delphi design, using qualitative as well as quantitative data sequentially through three phases, was taken. Data were initially collected via semi-structured interviews (Phase I) and later using a web survey (Phase II-III) between March 2015 and March 2016.Results: The findings present a consensus view of telenurses’ experiences of important obstacles and prerequisites in their work environment. Central to the findings are the aspects of telenurses having a demanding work, cognitive fatigue and having no opportunity for recovery during the work shift was ranked as important obstacles. Highly ranked prerequisites for managing were being able to focus on one caller at a time, working in a calm and pleasant environment and having technical support 24/7.Conclusions: Managers need to enable telenurses to experience control in their work, provided with possibilities to control their work and to recover during work; shortening work time could improve their work environment. Limited possibilities to perform work might contribute to feelings of stress and inability to perform work.

Ämnesord och genrebeteckningar

MEDICIN OCH HÄLSOVETENSKAP Hälsovetenskap Omvårdnad hsv//swe
MEDICAL AND HEALTH SCIENCES Health Sciences Nursing hsv//eng
SAMHÄLLSVETENSKAP Annan samhällsvetenskap Arbetslivsstudier hsv//swe
SOCIAL SCIENCES Other Social Sciences Work Sciences hsv//eng
Delphi-study
Nursing
Telenursing
Work environment
Health-Promoting Work
Hälsofrämjande arbete
Digital shapeshifting
Digital shapeshifting

Biuppslag (personer, institutioner, konferenser, titlar ...)

Engström, MariaUppsala universitet,Högskolan i Gävle,Medicin- och vårdvetenskap,Department of Public Health and Caring Sciences, Uppsala University, Uppsala, Sweden; Nursing Department, Medicine and Health College, Lishui University, Lishui, China,Vårdvetenskap,Caring Sci Univ Gavle, Fac Hlth & Occupat Studies, Gavle, Sweden; Lishui Univ, Med & Hlth Coll, Nursing Dept, Lishui, Peoples R China(Swepub:uu)maren144 (författare)
Olsson, AnnakarinHögskolan i Gävle,Medicin- och vårdvetenskap,Caring Sci Univ Gavle, Fac Hlth & Occupat Studies, Gavle, Sweden(Swepub:hig)annoln (författare)
Wahlberg, Anna CarinKarolinska Institutet,Karolinska Inst, Dept Neurobiol Care Sci & Soc, Stockholm, Sweden,Department of Neurobiology, Care Sciences and Society, Karolinska Institutet, Stockholm, Sweden (författare)
Högskolan i GävleMedicin- och vårdvetenskap (creator_code:org_t)

Sammanhörande titlar

Ingår i:BMC Health Services Research: Springer Science and Business Media LLC17:11472-6963

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Av författaren/redakt...: Björkman, Annica; Engström, Maria; Olsson, Annakari ...; Wahlberg, Anna C ...

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MEDICIN OCH HÄLSOVETENSKAP: MEDICIN OCH HÄLS ...; och Hälsovetenskap; och Omvårdnad

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Av lärosätet: Högskolan i Gävle; Karolinska Institutet; Uppsala universitet

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