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‘Anxiety, frustrati...
‘Anxiety, frustration and understanding’ : Swedish personal social service workers’ cognitive appraisals of encounters with violent clients
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- Munobwa, Jimmy (författare)
- Högskolan i Gävle,Socialt arbete
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- Ahmadi, Fereshteh, 1958- (författare)
- Högskolan i Gävle,Socialt arbete
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- Öberg, Peter, 1960- (författare)
- Högskolan i Gävle,Socialt arbete
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(creator_code:org_t)
- Taylor & Francis, 2023
- 2023
- Engelska.
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Ingår i: Nordic Social Work Research. - : Taylor & Francis. - 2156-857X .- 2156-8588. ; 13:2, s. 188-201
- Relaterad länk:
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https://doi.org/10.1...
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visa fler...
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https://hig.diva-por... (primary) (Raw object)
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https://urn.kb.se/re...
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https://doi.org/10.1...
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visa färre...
Abstract
Ämnesord
Stäng
- Workplace violence and threats from social service users towards social workers (client violence) is a problem in Sweden and internationally. This article explores the circumstances that make client violence stressful to social workers who exercise public authority in Swedish individual and family social services. The empirical data are based on qualitative inter- views with social workers (n = 19) who, according to their own perception, have been threatened or assaulted by a client in relation to work. Theory on cognitive appraisal of threat and harm is used. The results, analysed by Inductive Thematic Analysis, show that client violence is stressful because it poses a threat to social workers’ professional identity and private life, and occurs in uncertain and repetitive ways. The results suggest that a negligent safety culture in social service agencies, characterized by normalization of client violence and limited organizational support, may contribute to stress related to client violence. The results are discussed in light of how social workers and social service agencies transact and affect each other.
Ämnesord
- SAMHÄLLSVETENSKAP -- Sociologi -- Socialt arbete (hsv//swe)
- SOCIAL SCIENCES -- Sociology -- Social Work (hsv//eng)
Nyckelord
- client violence; social services; workplace violence; cognitive appraisal; soical work; stress
- Health-Promoting Work
- Hälsofrämjande arbete
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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