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External User Inclu...
External User Inclusion in Public e-Service Development : Exploring the Current Practice in Sweden
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- Holgersson, Jesper, 1974- (author)
- Linköpings universitet,Högskolan i Skövde,Institutionen för informationsteknologi,Forskningscentrum för Informationsteknologi,Division of Information Systems, Department of Management and Engineering, Linköping University, Linköping, Sweden,Informationssystem, Information Systems (IS),Informationssystem och digitalisering,Filosofiska fakulteten,School of Informatics, University of Skövde, Skövde, Sweden
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- Axelsson, Karin (author)
- Linköpings universitet,Informationssystem och digitalisering,Filosofiska fakulteten
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- Melin, Ulf (author)
- Linköpings universitet,Informationssystem och digitalisering,Filosofiska fakulteten
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(creator_code:org_t)
- 2017-08-04
- 2017
- English.
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In: Electronic government. - Cham : Springer. - 9783319646763 - 9783319646770 ; , s. 60-70
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Abstract
Subject headings
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- For the last decade e-government research has underlined the importance of an external user perspective in public e-service development and there have been numerous attempts to provide guidance and directions for government agencies in this matter. Individual research studies show little progress in this matter, but a more generalisable picture of the current state of external user inclusion is missing. The aim of this paper is to provide a better and more generalisable understanding of Swedish government agencies’ current practice of external user inclusion in public e-service development. In order to do so, we have interviewed Swedish government agencies regarding their perceptions on external user inclusion. Our findings show mixed results regarding attitudes towards and current practice of external user inclusion. It is clear that organisational size and previous experience of public e-service development matter. At the same time challenges such as a general lack of resurces and a lack of time are seen as general barriers, regardless of agency level and size.
Subject headings
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
Keyword
- e-Government
- Public e-service development
- External user inclusion
- Government agencies County councils
- Municipalities
- Information Systems
- Informationssystem (IS)
Publication and Content Type
- ref (subject category)
- kon (subject category)
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