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Benchmarking usabil...
Benchmarking usability of patient portals in Estonia, Finland, Norway, and Sweden
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- Kujala, Sari (författare)
- Department of Computer Science, Aalto University, Espoo, Finland
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- Simola, Saija (författare)
- Department of Computer Science, Aalto University, Espoo, Finland
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- Wang, Bo (författare)
- Norwegian Centre for E-health Research, University Hospital of North Norway, Tromsø, Norway
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- Soone, Hedvig (författare)
- E-Medicine Centre, Department of Health Technologies, Tallinn University of Technology, Tallinn, Estonia
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- Hagström, Josefin (författare)
- Uppsala universitet,E-hälsa och hälsodata,Hälsovetenskap och e-hälsa,Medtech Science & Innovation Centre, Uppsala University Hospital, Uppsala, Sweden
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- Bärkås, Annika (författare)
- Uppsala universitet,E-hälsa och hälsodata,Medtech Science & Innovation Centre, Uppsala University Hospital, Uppsala, Sweden
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- Hörhammer, Iiris (författare)
- Department of Computer Science, Aalto University, Espoo, Finland
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- Cajander, Åsa, Professor, 1971- (författare)
- Medtech Science & Innovation Centre, Uppsala University Hospital, Uppsala, Sweden
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- Johansen Fagerlund, Asbjørn (författare)
- Norwegian Centre for E-health Research, University Hospital of North Norway, Tromsø, Norway
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- Kane, Bridget (författare)
- Uppsala universitet,Karlstads universitet,Handelshögskolan (from 2013),Participatory eHealth and Health Data Research Group, Department of Women's and Children's Health, Uppsala University, Sweden ; Karlstad University Business School, Sweden,E-hälsa och hälsodata
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- Kharko, Anna (författare)
- Uppsala universitet,E-hälsa och hälsodata,Medtech Science & Innovation Centre, Uppsala University Hospital, Uppsala, Sweden; Faculty of Health, University of Plymouth, Plymouth, United Kingdom
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- Kristiansen, Eli (författare)
- Norwegian Centre for E-health Research, University Hospital of North Norway, Tromsø, Norway
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- Moll, Jonas, 1982- (författare)
- Örebro universitet,Handelshögskolan vid Örebro Universitet,Center for Empirical Research on Information Systems, Örebro University, Sweden,Örebro University, Sweden
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- Rexhepi, Hanife, 1984- (författare)
- Högskolan i Skövde,Institutionen för informationsteknologi,Forskningsmiljön Informationsteknologi,Informationssystem, Information Systems,School of Informatics, University of Skövde, Sköve, Sweden
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- Hägglund, Maria, Lektor, 1975- (författare)
- Uppsala universitet,E-hälsa och hälsodata
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- Johansen, Monika A. (författare)
- Norwegian Centre for E-health Research, University Hospital of North Norway, Tromsø, Norway
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(creator_code:org_t)
- Elsevier, 2024
- 2024
- Engelska.
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Ingår i: International Journal of Medical Informatics. - : Elsevier. - 1386-5056 .- 1872-8243. ; 181
- Relaterad länk:
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https://doi.org/10.1...
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https://his.diva-por... (primary) (Raw object)
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https://kau.diva-por... (primary) (Raw object)
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https://uu.diva-port... (primary) (Raw object)
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https://urn.kb.se/re...
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https://doi.org/10.1...
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https://urn.kb.se/re...
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https://urn.kb.se/re...
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https://urn.kb.se/re...
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Abstract
Ämnesord
Stäng
- INTRODUCTION: Poor usability is a barrier to widespread adoption of electronic health records (EHR). Providing good usability is especially challenging in the health care context, as there is a wide variety of patient users. Usability benchmarking is an approach for improving usability by evaluating and comparing the strength and weaknesses of systems. The main purpose of this study is to benchmark usability of patient portals across countries. METHODS: A mixed-methods survey approach was applied to benchmark the national patient portals offering patient access to EHR in Estonia, Finland, Norway, and Sweden. These Nordic countries have similar public healthcare systems, and they are pioneers in offering patients access to EHR for several years. In a survey of 29,334 patients, both patients' quantitative ratings of usability and their qualitative descriptions of very positive and very negative peak experiences of portal use were collected. RESULTS: The usability scores ranged from good to fair level of usability. The narratives of very positive and very negative experiences included the benefits of the patient portals and experienced usability issues. The regression analysis of results showed that very positive and negative experiences of patient portal use explain 19-35% of the variation of usability scores in the four countries. The percentage of patients who reported very positive or very negative experiences in each country was unrelated to the usability scores across countries. CONCLUSIONS: The survey approach could be used to evaluate usability with a wide variety of users and it supported learning from comparison across the countries. The combination of quantitative and qualitative data provided an approximation of the level of the perceived usability, and identified usability issues to be improved and useful features that patients appreciate. Further work is needed to improve the comparability of the varied samples across countries.
Ämnesord
- NATURVETENSKAP -- Data- och informationsvetenskap -- Människa-datorinteraktion (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Human Computer Interaction (hsv//eng)
- NATURVETENSKAP -- Data- och informationsvetenskap (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences (hsv//eng)
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
- MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap -- Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi (hsv//swe)
- MEDICAL AND HEALTH SCIENCES -- Health Sciences -- Health Care Service and Management, Health Policy and Services and Health Economy (hsv//eng)
Nyckelord
- Cross-national
- Electronic health records
- ORA
- PAEHR
- Online record access
- Patient portal
- Patient-accessible electronic health records
- Survey
- Usability benchmarking
- Benchmarking
- Estonia
- Finland
- Humans
- Norway
- Patient Portals
- Sweden
- electronic health record
- human
- medical record
- Information Systems
- Informationssystem (IS)
- Information Systems
- Medical Informatics
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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- Av författaren/redakt...
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Kujala, Sari
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Simola, Saija
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Wang, Bo
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Soone, Hedvig
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Hagström, Josefi ...
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Bärkås, Annika
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visa fler...
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Hörhammer, Iiris
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Cajander, Åsa, P ...
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Johansen Fagerlu ...
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Kane, Bridget
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Kharko, Anna
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Kristiansen, Eli
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Moll, Jonas, 198 ...
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Rexhepi, Hanife, ...
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Hägglund, Maria, ...
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Johansen, Monika ...
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- Om ämnet
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- NATURVETENSKAP
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NATURVETENSKAP
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och Data och informa ...
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och Människa datorin ...
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- NATURVETENSKAP
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NATURVETENSKAP
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och Data och informa ...
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- SAMHÄLLSVETENSKAP
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SAMHÄLLSVETENSKA ...
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och Medie och kommun ...
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och Systemvetenskap ...
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- NATURVETENSKAP
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NATURVETENSKAP
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och Data och informa ...
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och Systemvetenskap ...
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- MEDICIN OCH HÄLSOVETENSKAP
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MEDICIN OCH HÄLS ...
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och Hälsovetenskap
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och Hälso och sjukvå ...
- Artiklar i publikationen
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International Jo ...
- Av lärosätet
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Högskolan i Skövde
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Örebro universitet
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Karlstads universitet
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Uppsala universitet