Design Science Research for Business Process Design : Organizational Transition at Intersport

• Business processes need to be aligned with business strategies. This paper elaborates on experiences from a business process design effort in an action research project performed at Intersport Sweden. The purpose with this project was to create a solid base for taking the retail chain Intersport into a new organizational state where the new process design is aligned with the strategic goals. Although business process modeling is concerned with creating artifacts, traditionally IS design science research has had little impact on research on business process models. In this paper we address the question of how design science research can contribute to business process design. In the paper three heuristic guidelines for creating organizational commitment and strategic alignment in process design are presented. The guidelines are derived from the successful actions taken in the research project. The development of these guidelines is used as a basis to reflect upon the contribution of design science research to business process design.

Ämnesord

NATURVETENSKAP  -- Data- och informationsvetenskap (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences (hsv//eng)

Nyckelord

Design science research

Business Process Design

Action Research

Co-design

Informatics, computer and systems science

Informatik, data- och systemvetenskap

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)