((hsv:(SAMHÄLLSVETENSKAP)) lar1:(hig) pers:(Eriksson David) hsvcat:2)
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- Eriksson, DavidHögskolan i Borås,Akademin för textil, teknik och ekonomi (author)
Value creation across organizational borders: towards a value gap theory
- Article/chapterEnglish2024
Publisher, publication year, extent ...
- 2024
- Emerald,2024
- printrdacarrier
Numbers
- LIBRIS-ID:oai:DiVA.org:hig-45361
- https://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-45361URI
- https://doi.org/10.1108/ebr-02-2024-0086DOI
- https://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-32394URI
Supplementary language notes
- Language:English
- Summary in:English
Part of subdatabase
- SwePubSwePub
Classification
Notes
- PurposeThis study aims to explore and theorize value gaps within value chain management (VCM) by extending the service quality gap model to the context of global manufacturing value chains.Design/methodology/approachDrawing upon a case study of a small, family-owned Swedish furniture wholesaler, Alpha, this research adapts the service quality gap model and integrates it into the VCM framework. The investigation examines the value creation and delivery processes across a network of actors, highlighting how various gaps emerge at different stages of the value chain.FindingsThe study identifies and describes several value gaps, including those related to consumer understanding, manufacturing capabilities and coordination across the value chain. Value creation gaps arise from poor communication about consumer needs and product features, whereas value delivery gaps are mainly tied to manufacturing capacity and material restrictions. These gaps can result in misalignment between consumer expectations and the delivered value.Research limitations/implicationsAlthough this study provides insights into the emergence of value gaps, further research is needed to determine the magnitude and reduction strategies for these gaps. In addition, understanding how consumers evaluate new products remains a critical area for investigation.Practical implicationsThe research highlights the significance of a coordinated approach to managing value creation and delivery processes. It underscores the need for companies to capture accurate consumer data, consider manufacturing capabilities and engage in effective coordination with various actors in the value chain.Social implicationsBy addressing value gaps, companies can enhance consumer satisfaction and minimize potential dissatisfaction caused by misalignment between consumer expectations and delivered value. This, in turn, can lead to improved relationships with consumers and other actors within the value chain.Originality/valueThis research offers a novel perspective on value gaps in VCM, extending the service quality gap model to the realm of manufacturing. It underscores the importance of managing both value creation and delivery processes for enhancing competitive advantage in a global market.
Subject headings and genre
- TEKNIK OCH TEKNOLOGIER Maskinteknik Annan maskinteknik hsv//swe
- ENGINEERING AND TECHNOLOGY Mechanical Engineering Other Mechanical Engineering hsv//eng
- SAMHÄLLSVETENSKAP Ekonomi och näringsliv hsv//swe
- SOCIAL SCIENCES Economics and Business hsv//eng
- SAMHÄLLSVETENSKAP Ekonomi och näringsliv Företagsekonomi hsv//swe
- SOCIAL SCIENCES Economics and Business Business Administration hsv//eng
- value chain management
- value gaps
- value creation
- value delivery
- coordination
- service gaps
- supply chain management
- Intelligent industri
- Intelligent Industry
Added entries (persons, corporate bodies, meetings, titles ...)
- Hilletofth, PerHögskolan i Gävle,Industriell ekonomi,Centrum för logistik och innovativ produktion,Department of Industrial Engineering and Management, University of Gävle, Gävle, Sweden(Swepub:hig)perhih (author)
- Tate, WendyDepartment of Marketing and Supply Chain Management, University of Tennessee, Knoxville, Tennessee, USA (author)
- Tan, Kim HuaOperations Management and Information Systems, Nottingham University Business School, Nottingham, UK (author)
- Högskolan i BoråsAkademin för textil, teknik och ekonomi (creator_code:org_t)
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- In:European Business Review: Emerald0955-534X1758-7107
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