When cultures collide: What can we learn from frictions in the implementation of design thinking?

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Carlgren, LisaChalmers University of Technology, Sweden,Chalmers tekniska högskola,RISE Research Institutes of Sweden (författare)

When cultures collide : What can we learn from frictions in the implementation of design thinking?

Artikel/kapitelEngelska2022

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2021-11-23
John Wiley and Sons Inc,2022
printrdacarrier

Nummerbeteckningar

LIBRIS-ID:oai:DiVA.org:ri-57368
https://urn.kb.se/resolve?urn=urn:nbn:se:ri:diva-57368URI
https://doi.org/10.1111/jpim.12603DOI
https://research.chalmers.se/publication/527327URI

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Språk:engelska
Sammanfattning på:engelska

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Funding details: VINNOVA; Funding details: Knut och Alice Wallenbergs Stiftelse; Funding text 1: The work has been partially funded by grants from Vinnova, the Swedish Agency for Innovation Systems, and the Knut and Alice Wallenberg Foundation
Increasing interest in the use of design thinking (DT) in innovation has called into question its integration in organizational settings. We draw upon literature on management innovation and new practice implementation that highlights potential cultural conflicts between the values and assumptions underpinning the new practice and the culture of the organization that adopts it. We investigate the cultural fit between DT and the adopting firm through qualitative studies of 13 cases of DT implementation in large established firms complemented with data collected during eight workshops with DT practitioners and scholars. We abductively propose a cultural archetype of DT comprising eight dimensions: subjective and aesthetic ways of knowing, long-term and nonlinear views about time, intrinsic motivation and sense of purpose, flexibility and change, relationships, empathy, and emotions at work, collaboration and inclusion, team autonomy and informality, and external orientation. We identify challenges and consequences associated with cultural misfits encountered in the implementation of DT: lack of legitimacy, lack of depth, disengagement, incrementalism, poor teamwork and alienation, collaboration lip service, micromanaged processes, and lack of external orientation. We thus (i) develop a characterization of DT by providing a detailed cultural archetype that we discuss relative to previous literature on DT and (ii) enrich the research on the recursive relationship between organizational culture and DT implementation, contributing to research on emotions in management and innovation culture. We also (iii) contribute to research on the challenges encountered by firms when adopting DT, extending the research on difficulties linked to cultural misfits when implementing new practices. Finally, we (iv) contribute to research on practice implementation and management innovation by highlighting the interplay between cultural fit, legitimacy, and the implementation climate.

Ämnesord och genrebeteckningar

SAMHÄLLSVETENSKAP Ekonomi och näringsliv Företagsekonomi hsv//swe
SOCIAL SCIENCES Economics and Business Business Administration hsv//eng
NATURVETENSKAP Data- och informationsvetenskap Systemvetenskap, informationssystem och informatik hsv//swe
NATURAL SCIENCES Computer and Information Sciences Information Systems hsv//eng
SAMHÄLLSVETENSKAP Medie- och kommunikationsvetenskap Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning hsv//swe
SOCIAL SCIENCES Media and Communications Information Systems, Social aspects hsv//eng
cultural fit
design thinking implementation
innovation culture
management innovation
Cultural fits
Design thinking
Established firms
Intrinsic motivation
Learn+
Organizational setting
Qualitative study
Product design

Biuppslag (personer, institutioner, konferenser, titlar ...)

BenMahmoud-Jouini, SihemGREGHEC-HEC Paris, France; i3-CRG-Ecole Polytechnique, France (författare)
Chalmers University of Technology, SwedenChalmers tekniska högskola (creator_code:org_t)

Sammanhörande titlar

Ingår i:The Journal of product innovation management: John Wiley and Sons Inc39:1, s. 44-650737-67821540-5885

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Av författaren/redakt...: Carlgren, Lisa; BenMahmoud-Jouin ...

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SAMHÄLLSVETENSKAP: SAMHÄLLSVETENSKA ...; och Ekonomi och näri ...; och Företagsekonomi

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SAMHÄLLSVETENSKAP: SAMHÄLLSVETENSKA ...; och Medie och kommun ...; och Systemvetenskap ...

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Av lärosätet: RISE; Chalmers tekniska högskola

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