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- Nilsson, PetraHögskolan Kristianstad,Forskningsmiljön Människa - Hälsa - Samhälle (MHS),Avdelningen för Oral hälsa och folkhälsovetenskap (author)
Survey process quality : a question of healthcare manager approach
- Article/chapterEnglish2017
Publisher, publication year, extent ...
- 2017
- printrdacarrier
Numbers
- LIBRIS-ID:oai:DiVA.org:hkr-17140
- urn:nbn:se:hkr:diva-17140urn
- https://doi.org/10.1108/IJHCQA-05-2016-0077DOI
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- Language:English
- Summary in:English
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- SwePubSwePub
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Notes
- PurposeThe purpose of this paper is to explore how healthcare first-line managers think about and act regarding workplace survey processes.Design/methodology/approachThis interview study was performed at a hospital in south Sweden. First-line healthcare managers ( n=24) volunteered. The analysis was inspired by phenomenography, which aims to describe the ways in which different people experience a phenomenon. The phenomenon was a workplace health promotion (WHP) survey processes.FindingsFour main WHP survey process approaches were identified among the managers: as a possibility, as a competition, as a work task among others and as an imposition. For each, three common subcategories emerged; how managers: stated challenges and support from hospital management; described their own work group and collaboration with other managers; and expressed themselves and their situation in their roles as first-line managers.Practical implicationsInsights into how hospital management can understand their first-line managers' motivation for survey processes and practical suggestions and how managers can work proactively at organizational, group and individual level are presented. Originality/value Usually these studies focus on those who should respond to a survey; not those who should run the survey process. Focusing on managers and not co-workers can lead to more committed and empowered managers and thereby success in survey processes.
Subject headings and genre
- First-line manager
- Quality healthcare
- Survey process
- Workplace health promotion
Added entries (persons, corporate bodies, meetings, titles ...)
- Blomqvist, KerstinHögskolan Kristianstad,Forskningsplattformen för Hälsa i samverkan,Avdelningen för Sjuksköterskeutbildningarna(Swepub:hkr)blk (author)
- Högskolan KristianstadForskningsmiljön Människa - Hälsa - Samhälle (MHS) (creator_code:org_t)
Related titles
- In:International Journal of Health Care Quality Assurance30:7, s. 591-6020952-68621758-6542
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- http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-17140Till lärosätets (hkr) databas
- https://doi.org/10.1108/IJHCQA-05-2016-0077
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