Quasi-backsourcing in the Public Sector: The Challenge of Withdrawing from an Intertwined and Long-standing Relationship

Carlström, Eric,1957Gothenburg University,Göteborgs universitet,Centrum för personcentrerad vård vid Göteborgs universitet (GPCC),Institutionen för vårdvetenskap och hälsa,University of Gothenburg Centre for person-centred care (GPCC),Institute of Health and Care Sciences (author)

Quasi-backsourcing in the Public Sector : The Challenge of Withdrawing from an Intertwined and Long-standing Relationship

The aim of this study is to map the process involved in terminating a long-standing business relationship in a public context. It employed an exploratory study to interview 35 politicians, senior- and middle managers, ambulance- and dispatch centre staff and representatives of a regional alliance of patients. Growing criticism from a county council towards a contractor ended in a decision to bring services back in-house. However, terminating the contract failed and instead a state of quasi-backsourcing emerged. Only parts of the services were taken back in-house, with few reported benefits. The study suggests that caution is needed in relation to backsourcing services from a closely intertwined contractor.

Jansson, Magnus,1970Gothenburg University,Göteborgs universitet,Gothenburg Research Institute (GRI)(Swepub:gu)xjmagn (author)
Karlsson, David,1974Gothenburg University,Göteborgs universitet,Förvaltningshögskolan,School of Public Administration(Swepub:gu)xkarda (author)
Berlin, Johan,1975Department of Social and Behavioural Studies, University West, Trollhattan, Sweden(Swepub:gu)xberlj (author)
Göteborgs universitetCentrum för personcentrerad vård vid Göteborgs universitet (GPCC) (creator_code:org_t)

In:International Journal of Public Administration: Taylor & Francis Group46:4, s. 302-3110190-06921532-4265

By the author/editor: Carlström, Eric, ...; Jansson, Magnus, ...; Karlsson, David, ...; Berlin, Johan, 1 ...

About the subject

MEDICAL AND HEALTH SCIENCES: MEDICAL AND HEAL ...; and Health Sciences; and Nursing

SOCIAL SCIENCES: SOCIAL SCIENCES; and Political Scienc ...; and Public Administr ...

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