New Service Development and IT-based Knowledge Acquisition

• This paper focuses on external knowledge acquisition from customers by means of information technology for service development purposes. It pays particular attention to internal as well as external processes such as service recovery and the connection with organizational structures such as virtual communities. Moreover, the customers role in the process of service development is also emphasised as well as techniques for knowledge acquisition. The aim of this paper is to conceptually explore how IT-based external knowledge acquisition from customers may be used for service development purposes

Ämnesord

NATURVETENSKAP  -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Information Systems (hsv//eng)

Nyckelord

Information Systems

Informatik

Publikations- och innehållstyp

ref (ämneskategori)

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