Search: (AMNE:(SAMHÄLLSVETENSKAP Ekonomi och näringsliv)) pers:(Gustafsson Anders) srt2:(1997-1999) >
QFD for Service Dev...
QFD for Service Development a Case Study from Telia Mobitel
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Ekdahl, F. (author)
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- Gustafsson, Anders (author)
- Karlstads universitet,Centrum för tjänsteforskning,Avdelningen för företagsekonomi
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Norling, P. (author)
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(creator_code:org_t)
- 1997
- 1997
- English.
- Related links:
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https://urn.kb.se/re...
Abstract
Subject headings
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- In this paper the application of QFD for service development is discussed based on a case study from a Swedish telecommunications company. The case study in the paper presented is, however, not a "QFD success story". Instead, it illustrates how Telia Mobitel (Telia) used QFD, what did not quite work out, and how they continued to work instead. Also, the paper provides brief introductions to some of the methods used for service design and for collecting the voice of the customer in a service design context
Subject headings
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Keyword
- Företagsekonomi
- Business Administration
Publication and Content Type
- ref (subject category)
- kon (subject category)
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