L773:0264 2069 OR L773:1743 9507
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- Edvardsson, BoKarlstads universitet,Centrum för tjänsteforskning,Avdelningen för företagsekonomi,SAMOT (author)
Service Quality in Customer Relationships: A Study of Critical Incidents in Mechanical Engineering Case Study
- Article/chapterEnglish1988
Publisher, publication year, extent ...
- 2006-07-28
- Taylor & Francis,1988
- printrdacarrier
Numbers
- LIBRIS-ID:oai:DiVA.org:kau-23405
- https://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-23405URI
- https://doi.org/10.1080/02642068800000063DOI
Supplementary language notes
- Language:English
Part of subdatabase
- SwePubSwePub
Classification
Subject headings and genre
- SAMHÄLLSVETENSKAP Ekonomi och näringsliv Företagsekonomi hsv//swe
- SOCIAL SCIENCES Economics and Business Business Administration hsv//eng
- Business Administration
- Företagsekonomi
Added entries (persons, corporate bodies, meetings, titles ...)
- Karlstads universitetCentrum för tjänsteforskning (creator_code:org_t)
Related titles
- In:The Service Industries Journal: Taylor & Francis8:4, s. 427-4450264-20691743-9507
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