Measuring the Immeasurable? : The Intangible Benefits of Digital Information

• The benefits of digital information are mostly viewed as intangible, meaning that they can be hard to measure. This lack of measurements makes the benefits difficult to compare and communicate, creating problems for e.g. decision-making and the strategic development of specific digital information. Therefore, I conducted a literature review to find out how the combination of intangible benefits and measurements are dealt with in the information systems field. I found that we measure the intangible benefits of information systems or information technology. Here, the measurement method is divided into input, rule, and output. The input consists of predetermined individual benefits, areas of predetermined benefits, or interpreted benefits from respondents. The rule follows an accepted theory or contextual adjusted rules, and the output (benefit) can be seen as either financial or non-financial. The avenue for further research focuses on the digital information as the primary resource, not information systems or information technology.

Ämnesord

NATURVETENSKAP  -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Information Systems (hsv//eng)

Nyckelord

Informations Systems Benefits and Value Organizational Systems and Technology intangible benefits

tangible benefits

digital information

measurements

Information Systems

Informatik

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)