Introducing a process manager in healthcare: An experience report

Perjons, Erik AStockholms universitet,Institutionen för data- och systemvetenskap (författare)

Introducing a process manager in healthcare : An experience report

QC 20141203
To be efficient and patient focused, healthcare units need to be process oriented and integrated with the processes and IT systems of other healthcare units. A process manager facilitates integration of different systems by using graphical and executable process models. The process manager also communicates directly with healthcare personnel via desktop computers and mobile devices. This article reports on a Swedish project where a prototype system was developed and tested with several healthcare units. The experience shows several advantages and opportunities. For example, current information about patients can be transferred automatically between healthcare units; resource intensive manual tasks can be replaced with automated tasks; and long-term process monitoring and quality assessment can be enabled. However, introducing a process manager requires attention to issues of security, ethics and legality. Healthcare units may also show differences in security awareness and IT maturity, which could obstruct the introduction of a process manager.

NATURVETENSKAP Data- och informationsvetenskap hsv//swe
NATURAL SCIENCES Computer and Information Sciences hsv//eng
NATURVETENSKAP Data- och informationsvetenskap Systemvetenskap, informationssystem och informatik hsv//swe
NATURAL SCIENCES Computer and Information Sciences Information Systems hsv//eng
Information security
Process manager
Process models
Sweden
Systems integration
article
automation
computer
health care delivery
health care personnel
health care quality
human
interpersonal communication
legal aspect
manager
medical ethics
mobile phone
patient information
process design
process development
process model
process monitoring
Computer and systems science

Wangler, BenktHögskolan i Skövde,Institutionen för kommunikation och information(Swepub:his)wanb (författare)
Wäyrynen, JaanaKTH,Data- och systemvetenskap, DSV,Dept. of Computer/Systems Sciences, Stockholm University/KTH, S-164 40 Kista, Sweden(Swepub:kth)- (författare)
Åhlfeldt, Rose-MharieHögskolan i Skövde,Institutionen för kommunikation och information(Swepub:his)ahlo (författare)
Stockholms universitetInstitutionen för data- och systemvetenskap (creator_code:org_t)

Ingår i:Health Informatics Journal: SAGE Publications11:1, s. 45-611460-45821741-2811

Av författaren/redakt...: Perjons, Erik A; Wangler, Benkt; Wäyrynen, Jaana; Åhlfeldt, Rose-M ...

Om ämnet

NATURVETENSKAP: NATURVETENSKAP; och Data och informa ...; och Systemvetenskap ...

Av lärosätet: Kungliga Tekniska Högskolan; Högskolan i Skövde; Stockholms universitet

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