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Sources of Complexi...
Sources of Complexity within a System of System : Implications for Performance Management
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- Okwir, Simon, 1982- (författare)
- KTH,Industriell Management
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- Ulfvengren, Pernilla (författare)
- KTH,Industriell Management
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- Kaulio, Matti (författare)
- KTH,Industriell Management
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(creator_code:org_t)
- 2014
- 2014
- Engelska.
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Ingår i: EurOMA Conference, Palermo, Italy, 20- 25 June 2014.
- Relaterad länk:
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https://urn.kb.se/re...
Abstract
Ämnesord
Stäng
- The purpose of this paper is to identify factors that induce complexity in the airport Turn-Around Process (TAP) so as to understand implications for Perfromance Measurement and Management (PMM). The study is addressed as an inductive/exploratory case study. The unit of analysis is the Turn-Around Process at a major Swedish airport. Data is obtained from conducting twenty-three semi-structured interviews. In addition, participant observations during eight months were conducted. As a result, three implications for PMM are identified as (i) organizational complexity, (ii) Continious improvement, (iii) social system. The findings support the challenge of managing interoperability within complex multi-stakeholder settings. The value of this study is that it enhances our understanding on how inter- organizational performance can be examined and hence managed
Ämnesord
- TEKNIK OCH TEKNOLOGIER -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)
Nyckelord
- Airport services
- Turnaround Process
- Perfromance Measurement.
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)