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Co-Creating Service...
Co-Creating Service Concepts for the Built Environment Based on the End-User's Daily Activities Analysis : KTH Live-in-Lab Explorative Case Study
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- Malakhatka, Elena (author)
- KTH,Tillämpad termodynamik och kylteknik
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- Sopjani, Liridona (author)
- KTH,Integrerad produktutveckling
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- Lundqvist, Per, Professor (author)
- KTH,Tillämpad termodynamik och kylteknik
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(creator_code:org_t)
- 2021-02-11
- 2021
- English.
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In: Sustainability. - : MDPI. - 2071-1050. ; 13:4
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https://doi.org/10.3...
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https://www.mdpi.com...
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https://urn.kb.se/re...
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Abstract
Subject headings
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- The purpose of this study is to synthesize the widely used theories about co-creation from two main perspectives: co-creation as an innovation process and co-creation as a design process applied to the service concept design in the built environment context. The architecture, engineering, and construction (AEC) industry do not have much application of end-user-oriented service design in general, especially with intensive co-creation processes. To facilitate such a process, we are using a living lab environment as a laboratorial model of the real built environment, but with the opportunity to have access to the end-users and different types of stakeholders. Using the KTH Live-in-Lab explorative case study, we were able to discuss the concept of co-creation by distinguishing between co-creation as innovation and co-creation as a design process, facilitating the process of co-creation of service concepts for the proposed built environment including methods from both perspectives: innovation and design, and evaluating the process of service concepts co-creation for the built environment from the point of innovation, knowledge transfer, sustainability, and user experience.
Subject headings
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Keyword
- co-creation
- service concept
- living lab environment
- built environment
Publication and Content Type
- ref (subject category)
- art (subject category)
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