Why is my Agent so Slow? Deploying Human-Like Conversational Turn-Taking

• The emphasis on one-to-one speak/wait spoken conversational interaction with intelligent agents leads to long pauses between conversational turns, undermines the flow and naturalness of the interaction, and undermines the user experience. Despite ground breaking advances in the area of generating and understanding natural language with techniques such as LLMs, conversational interaction has remained relatively overlooked. In this workshop we will discuss and review the challenges, recent work and potential impact of improving conversational interaction with artificial systems. We hope to share experiences of poor human/system interaction, best practices with third party tools, and generate design guidance for the community.

Ämnesord

NATURVETENSKAP  -- Data- och informationsvetenskap -- Människa-datorinteraktion (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Human Computer Interaction (hsv//eng)

HUMANIORA  -- Språk och litteratur -- Jämförande språkvetenskap och allmän lingvistik (hsv//swe)

HUMANITIES  -- Languages and Literature -- General Language Studies and Linguistics (hsv//eng)

Nyckelord

conversational user interfaces

multi-party dialogue

social robots

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)