Aligning goals and services through goal and business modelling

QC 20120118
E-services are used as the cornerstones for modelling interaction points of cooperating IT systems, within and between enterprises. So far, research and development of e-services have mainly focused on an operational perspective, such as the development of standards for message exchanges and service coordination. However, on a strategic level, the success of e-services depends on their ability to work as a medium for the exchange of business values. In this paper, we present an approach that utilizes goal and business models as the foundation for designing e-services. The approach can be used to ensure that the developed e-services support the desired goals and business values of involved actors. A case study from the Swedish health care sector is used to ground and apply the presented approach.

Johannesson, PaulKTH,Data- och systemvetenskap, DSV(Swepub:kth)u14egck5 (författare)
Zdravkovic, Jelena (författare)
KTHData- och systemvetenskap, DSV (creator_code:org_t)

Ingår i:Information Systems and E-Business Management: Springer Science and Business Media LLC7:2, s. 143-1691617-98461617-9854

Av författaren/redakt...: Andersson, Birge ...; Johannesson, Pau ...; Zdravkovic, Jele ...

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