Development of macro level performance measurementsystems in health care services

• Despite the increased interest for performance measurement in health care, few authorshave studied how top managers on a macro level develop performance measurement (PM)systems. The purpose is to identify factors that enable the development of macro level PMsystems in health care. Based on a case study in nine top management teams in Swedishhealth care, four enabling factors are identified: building an infrastructure, using tools forvisualizing measures, selecting useful macro level measures, and expressing the purpose asa means to improve clinical practice rather than the PM system per se.Despite the increased interest for performance measurement in health care, few authorshave studied how top managers on a macro level develop performance measurement (PM)systems. The purpose is to identify factors that enable the development of macro level PMsystems in health care. Based on a case study in nine top management teams in Swedishhealth care, four enabling factors are identified: building an infrastructure, using tools forvisualizing measures, selecting useful macro level measures, and expressing the purpose asa means to improve clinical practice rather than the PM system per se.

Subject headings

TEKNIK OCH TEKNOLOGIER  -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)

Keyword

performance measurement

system thinking

statistical process control

Administration of health and care

Hälso- och sjukvårdsadministration

Industrial engineering and economy

Industriell teknik och ekonomi

Publication and Content Type

vet (subject category)

kon (subject category)