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Retail returns mana...
Retail returns management strategy : an alignment perspective
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- Karlsson, Stefan (författare)
- Lund University,Lunds universitet,Förpackningslogistik,Institutionen för designvetenskaper,Institutioner vid LTH,Lunds Tekniska Högskola,Packaging Logistics,Department of Design Sciences,Departments at LTH,Faculty of Engineering, LTH,Lund University, Sweden
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- Oghazi, Pejvak, 1979- (författare)
- Södertörns högskola,Södertörn University,Hanken School of Economics, Finland,Företagsekonomi
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- Hellström, Daniel (författare)
- Lund University,Lunds universitet,Förpackningslogistik,Institutionen för designvetenskaper,Institutioner vid LTH,Lunds Tekniska Högskola,Packaging Logistics,Department of Design Sciences,Departments at LTH,Faculty of Engineering, LTH,Lund University, Sweden
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- Patel, Pankaj C. (författare)
- Villanova University, USA
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- Papadopoulou, Christina (författare)
- University of Leeds, United Kingdom
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- Hjort, Klas (författare)
- Lund University,Lunds universitet,Förpackningslogistik,Institutionen för designvetenskaper,Institutioner vid LTH,Lunds Tekniska Högskola,Packaging Logistics,Department of Design Sciences,Departments at LTH,Faculty of Engineering, LTH,Lund University, Sweden
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(creator_code:org_t)
- Elsevier, 2023
- 2023
- Engelska 10 s.
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Ingår i: Journal of Innovation & Knowledge. - : Elsevier. - 2530-7614 .- 2444-569X. ; 8:4, s. 1-10
- Relaterad länk:
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http://dx.doi.org/10... (free)
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https://doi.org/10.1...
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https://lup.lub.lu.s...
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https://doi.org/10.1...
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https://urn.kb.se/re...
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Abstract
Ämnesord
Stäng
- This research aims to shed light on the formulation of returns management strategies and to identify key returns management components in developing more effective returns management strategies. Anchored in supply chain orientation and supply chain alignment research, we use a multiple confirmatory case study of six retailers operating in online commerce. Interviews with fifteen managers provided the primary empirical data source for the study. The results confirm the presence of alignment in establishing effective strategies for managing product returns and suggest a return policy. The findings provide detailed insights into seven existing misalignments that curb the strength of alignment. These serve as strategic elements for managers to consider in formulating returns management strategies and goals. The results may assist retail and supply chain professionals in their quest to develop effective strategies for managing product returns. Research on returns management strategy is scarce. This study offers a conceptual framework and provides new empirical insights into returns management strategy formulation and, in particular, potential misalignments.
Ämnesord
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
- TEKNIK OCH TEKNOLOGIER -- Samhällsbyggnadsteknik -- Transportteknik och logistik (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Civil Engineering -- Transport Systems and Logistics (hsv//eng)
Nyckelord
- Reverse logistics
- Retail
- Consumer returns
- Gatekeeping
- Strategy
- Supply chain orientation
- Consumer returns
Publikations- och innehållstyp
- art (ämneskategori)
- ref (ämneskategori)
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