id:"swepub:oai:DiVA.org:lnu-115182"
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- Larsson, GlennUniversity of Borås,Högskolan i Borås,Akademin för vård, arbetsliv och välfärd,Department of Prehospital Emergency Care, Sahlgrenska University Hospital, Gothenburg, Sweden,PreHospen (författare)
Satisfaction among non-conveyed patients and significant others when discharged at the scene by the ambulance service : an exploratory cross-sectional survey
- Artikel/kapitelEngelska2022
Förlag, utgivningsår, omfång ...
- 2022-06-07
- BioMed Central,2022
- printrdacarrier
Nummerbeteckningar
- LIBRIS-ID:oai:DiVA.org:lnu-115182
- https://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-115182URI
- https://doi.org/10.1186/s12873-022-00659-9DOI
- https://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-28042URI
- https://urn.kb.se/resolve?urn=urn:nbn:se:du-41566URI
- https://lup.lub.lu.se/record/b103c936-cf35-458c-ade4-1db0def5db1eURI
Kompletterande språkuppgifter
- Språk:engelska
- Sammanfattning på:engelska
Ingår i deldatabas
- SwePubSwePub
Klassifikation
Anmärkningar
- Background: The ambulance service is facing an increased number of calls and ambulance assignments. Between 12 and 42% of all assignments result in non-conveyance to the Accident and Emergency Department. However, there is limited knowledge regarding satisfaction among patients and significant others when patients are assessed as non-urgent and discharged at the scene. Therefore, the aim of the study was to explore and compare satisfaction with the ambulance service among patients and significant others when the patient was discharged at the scene. Methods: The present study was designed as a cross-sectional exploratory survey with a consecutive sample employing the Consumer Emergency Care Satisfaction Scale questionnaire on patients and significant others. Results: A total of 162 questionnaires were analysed, 87 patients and 75 significant others. Overall, satisfaction was high with no significant difference between patients and significant others, although 17-19% were dissatisfied with the discharge information. Conclusions: Generally, patients and significant others are satisfied with the care provided by the Ambulance Service when discharged at the scene and thus not conveyed the Accident and Emergency Department. The participants were especially satisfied with Specialist Ambulance Nurses' interpersonal skills, e.g., making time and providing thorough information. Guidelines for assignments involving non-conveyance, as well as information, instructions and what to expect when discharged at the scene can be improved.
Ämnesord och genrebeteckningar
- MEDICIN OCH HÄLSOVETENSKAP Hälsovetenskap Omvårdnad hsv//swe
- MEDICAL AND HEALTH SCIENCES Health Sciences Nursing hsv//eng
- MEDICIN OCH HÄLSOVETENSKAP Hälsovetenskap Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi hsv//swe
- MEDICAL AND HEALTH SCIENCES Health Sciences Health Care Service and Management, Health Policy and Services and Health Economy hsv//eng
- Pre-hospital emergency care
- Ambulance care
- Ambulance services
- Nursing
- Patient
- Significant others
- Non-urgent
- Non-conveyance
- Patient satisfaction
- Omvårdnad
- Nursing
- Människan i vården
Biuppslag (personer, institutioner, konferenser, titlar ...)
- Dagerhem, AlmaEmergency Department, Halland Hospital, Halmstad, Sweden,Halmstad County Hospital (författare)
- Wihlborg, Jonas,PhDDalarna University College,Högskolan Dalarna,Omvårdnad(Swepub:du)jwl (författare)
- Rantala, AndreasLinnaeus University,Lund University,Lunds universitet,Linnéuniversitetet,Institutionen för hälso- och vårdvetenskap (HV),Emergency Department, Helsingborg General Hospital, Helsingborg, Sweden; Department of Health Sciences, Lund University, P.O. Box 157, SE-221 00, Lund, Sweden; Centre of Interprofessional Cooperation within Emergency Care (CICE), Linnaeus University, Växjö, Sweden,Ctr Interprofess Cooperat Emergency Care CICE,Vård i högteknologisk miljö,Forskargrupper vid Lunds universitet,Care in high technological environments,Lund University Research Groups(Swepub:lu)med-art (författare)
- Högskolan i BoråsAkademin för vård, arbetsliv och välfärd (creator_code:org_t)
Sammanhörande titlar
- Ingår i:BMC Emergency Medicine: BioMed Central22:11471-227X
Internetlänk
- https://doi.org/10.1186/s12873-022-00659-9Fulltext
- https://hb.diva-portal.org/smash/get/diva2:1671393/FULLTEXT01.pdffulltext:print
- https://du.diva-portal.org/smash/get/diva2:1666205/FULLTEXT01.pdffulltext:print
- http://dx.doi.org/10.1186/s12873-022-00659-9FULLTEXT
- https://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-115182
- https://doi.org/10.1186/s12873-022-00659-9
- https://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-28042
- https://urn.kb.se/resolve?urn=urn:nbn:se:du-41566
- https://lup.lub.lu.se/record/b103c936-cf35-458c-ade4-1db0def5db1e
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