id:"swepub:oai:DiVA.org:lnu-298"
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- Wennberg, LouiseHögskolan i Kalmar,Institutionen för kommunikation och design (author)
Information security - an application of a systems approach
- Article/chapterEnglish2006
Publisher, publication year, extent ...
- Emerald Group Publishing Limited,2006
- printrdacarrier
Numbers
- LIBRIS-ID:oai:DiVA.org:lnu-298
- https://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-298URI
- https://doi.org/10.1108/03684920610662584DOI
Supplementary language notes
- Language:English
- Summary in:English
Part of subdatabase
- SwePubSwePub
Classification
Notes
- Purpose – The paper aims to describe and discuss the establishment of customer care centres in Sweden with particular concerns about information security.Design/methodology/approach – The paper is part of a series about information security and the approach is to study the subject within an organisation and initially to understand how it works.Findings – An effective way was found to embrace as many factors as possible by using a theory that contains the characteristics of the organisation. It was found that a combination of general systems theory and classic information systems theory was very successful.Practical implications – The new systems and new structure within the Corporation of Swedish Pharmacies (Apotekes) will in future create better conditions for customers and the opportunity to have products delivered at home or by collection from the centres.Originality/value – Describes new and ongoing developments aimed at improving customer care and demonstrates the application of system theory to the resulting organisation and implementation.
Subject headings and genre
- SAMHÄLLSVETENSKAP Medie- och kommunikationsvetenskap Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning hsv//swe
- SOCIAL SCIENCES Media and Communications Information Systems, Social aspects hsv//eng
- Informatik
- Information Systems
- Computer Science
- Datavetenskap
- Omvårdnad
- Nursing
- Business administration
- Företagsekonomi
Added entries (persons, corporate bodies, meetings, titles ...)
- Brandt, PatrikHögskolan i Kalmar,Institutionen för kommunikation och design,eHälsoinstitutet(Swepub:lnu)ejhpa (author)
- Révay, PeterHögskolan i Kalmar,Institutionen för kommunikation och design(Swepub:lnu)erepe (author)
- Högskolan i KalmarInstitutionen för kommunikation och design (creator_code:org_t)
Related titles
- In:Kybernetes: Emerald Group Publishing Limited35:6, s. 786-7960368-492X1758-7883
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- Linnaeus University
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