Preventing workplace violence and threats among professional cleaners : how not to be in the ‘wrong place at the wrong time’

• Professional cleaners work in a complex work environment, subjected to various physical and mental loads. This paper focuses on work related violence and threats and practical suggestions for its prevention and mitigation. By organizing and designing cleaning work in time and space it is possible to reduce the risk of cleaners being in the 'wrong place at the wrong time’. Cleaners need to have sufficient knowledge of how their work can be carried out as safely as possible; how to act when threatening or precarious situations occur, and feel confident in managerial support if they need to interrupt work in a threatening situation.

Ämnesord

TEKNIK OCH TEKNOLOGIER  -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)

Nyckelord

Work related violence

work environment

cleaning

work organization

Social Sciences

Samhällsvetenskap

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)