Sökning: L773:1865 1348 OR L773:1865 1356 OR L773:9783319186115 >
Customer feedback a...
Customer feedback and data collection techniques in software R&D: A literature review
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- Fabijan, A. (författare)
- Malmö universitet,Malmö university
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- Holmström, H. (författare)
- Malmö universitet,Malmö university
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- Bosch, Jan, 1967 (författare)
- Chalmers tekniska högskola,Chalmers University of Technology
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(creator_code:org_t)
- ISBN 9783319195926
- Cham : Springer International Publishing, 2015
- 2015
- Engelska.
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Ingår i: Lecture Notes in Business Information Processing. - Cham : Springer International Publishing. - 1865-1356 .- 1865-1348. - 9783319195926 ; 210, s. 139-153
- Relaterad länk:
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http://dx.doi.org/10...
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https://mau.diva-por...
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https://research.cha...
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https://doi.org/10.1...
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Abstract
Ämnesord
Stäng
- In many companies, product management struggles in getting accurate customer feedback. Often, validation and confirmation of functionality with customers takes place only after the product has been deployed, and there are no mechanisms that help product managers to continuously learn from customers. Although there are techniques available for collecting customer feedback, these are typically not applied as part of a continuous feedback loop. As a result, the selection and prioritization of features becomes far from optimal, and product deviates from what the customers need. In this paper, we present a literature review of currently recognized techniques for collecting customer feedback. We develop a model in which we categorize the techniques according to their characteristics. The purpose of this literature review is to provide an overview of current software engineering research in this area and to better understand the different techniques that are used for collecting customer feedback.
Ämnesord
- NATURVETENSKAP -- Data- och informationsvetenskap -- Programvaruteknik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Software Engineering (hsv//eng)
- NATURVETENSKAP -- Data- och informationsvetenskap -- Datavetenskap (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Computer Sciences (hsv//eng)
Nyckelord
- Customer feedback
- Data collection
- Quantitative data
- The ‘open loop’ problem
- Qualitative feedback
Publikations- och innehållstyp
- kon (ämneskategori)
- ref (ämneskategori)
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