WFRF:(Nygren Anders)
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- Nygren, ChristerMälardalens högskola,Innovation och produktrealisering (author)
Dilemmas in service transformation : a service strategy implementation case
- Article/chapterEnglish2018
Publisher, publication year, extent ...
- 2018
- printrdacarrier
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- LIBRIS-ID:oai:DiVA.org:mdh-54285
- https://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-54285URI
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- Language:English
- Summary in:English
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- SwePubSwePub
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Notes
- This paper study a service strategy implementation case using an inductive method to catch informant-centric perspectives and create theory-centric categories leading to the findings of three dilemmas: not really service but only services, waste of potential value and no one owns services. These dilemmas can be used in servitization implementation work from a practical viewpoint and can be of value for the discussion around service strategy implementation within an industrial organisation, working with software development apart from more traditional manufacturing.
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Added entries (persons, corporate bodies, meetings, titles ...)
- Johansson, Peter,Associate professor,1978-Mälardalens högskola,Innovation och produktrealisering(Swepub:mdh)pen08 (author)
- Fundin, AndersMälardalens högskola,Innovation och produktrealisering(Swepub:mdh)afn02 (author)
- Mälardalens högskolaInnovation och produktrealisering (creator_code:org_t)
Related titles
- In:The 28th International RESER Conference – Services in the age of contested globalization RESER2018
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