On the use of process management in the Third World

• This paper discusses the use of Total Quality Management (TQM) in the Third World with a focus on Process Management. Existing examples from developing countries are mostly from emerging economies and very little is found from Sub-Saharan Africa (SSA). Looking into the strength of TQM-drivers as a function of national indicators highlights possible reasons for the lack of TQM. Generally, the drivers are found to be very weak, especially in SSA, and give a low probability for management commitment. In order to test whether process management in a TQM-framework would be feasible, provided there was management commitment, a process view has been overlaid on the functional organisation of a cement plant in SSA. The performance of a more processfocused management is described in a number of case studies. The conclusion is that, technically, First-World process management could function and give good results, but that in practice this will seldom take place due to a lack of management commitment.

Ämnesord

TEKNIK OCH TEKNOLOGIER  -- Maskinteknik -- Annan maskinteknik (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Mechanical Engineering -- Other Mechanical Engineering (hsv//eng)

TEKNIK OCH TEKNOLOGIER  -- Maskinteknik -- Tillförlitlighets- och kvalitetsteknik (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Mechanical Engineering -- Reliability and Maintenance (hsv//eng)

Nyckelord

Process Management

Quality Technology and Management

TQM

Quality control

Kvalitetsteknik

Kvalitet

Other industrial engineering and economics

Övrig industriell teknik och ekonomi

Kvalitetsteknik

Publikations- och innehållstyp

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