Virtual Emergency Operation Centre : How to manage a crisis from an EOC when you need to work from home

• What happens when an organization requires its employees to work from home during a pandemic that needs to be managed? This research in progress article focuses on TELCO_ALPHA and the transition of their emergency operation centre  (EOC)  to  digital and distributed.  A qualitative research method approach was applied and liminality has been used as lens to investigate the shift from analog to digital. Focus has been on understanding the  transition  and how they  handled  ambiguity within the organization when  their crisis management  moved online. The transition was successful, and two areas were identified as important to this success: 1. TELCO_ALPHA used IT that the staff in the crisis organization already had experience of working with prior to the Covid-19 pandemic;  2. TELCO_ALPHA  ran  crisis management team meetings  as  they  would  run  regular business meetings. There was no new “crisis management structure” at the meetings.

Ämnesord

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications -- Information Systems, Social aspects (hsv//eng)

Nyckelord

Crisis management

EOC

liminality

transition

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)