Search: id:"swepub:oai:DiVA.org:oru-109448" >
Constructing the ho...
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Hult, Kajsa,1993-Örebro universitet,Restaurang- och hotellhögskolan
(author)
Constructing the hospitality superstar in restaurant dining rooms
- Article/chapterEnglish2023
Publisher, publication year, extent ...
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Oslo :Taylor & Francis,2023
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printrdacarrier
Numbers
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LIBRIS-ID:oai:DiVA.org:oru-109448
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https://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-109448URI
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https://doi.org/10.1080/15022250.2023.2272167DOI
Supplementary language notes
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Language:English
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Summary in:English
Part of subdatabase
Classification
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Subject category:ref swepub-contenttype
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Subject category:art swepub-publicationtype
Notes
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The need for competent hospitality workers is significant for the sustainable development of the restaurant industry. However, with the recurring challenges of recruiting and retaining a competent workforce, there is a need to understand how employers portray and communicate hospitality work in the recruitment process. Therefore, this study examines how employers construct the image of the hospitality worker, by analyzing what job advertisements signal and communicate to the applicants. Through thematic analysis of 100 job advertisements in Sweden, we found that the ideal hospitality worker is an individualized team player with occupational passion. This means that social capacities and commitment to hospitality and gastronomy, factors that are difficult to measure, are of relevance to gaining employment. Additionally, by asking for social capacities, the distance between work and leisure is diminished and the employee is constructed as a commodity for the purpose of improving service. In contrast to the common image that hospitality work is work that anyone could do, we conclude that the qualifications for becoming a hospitality worker in the restaurant industry are fairly complex.
Subject headings and genre
Added entries (persons, corporate bodies, meetings, titles ...)
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Lainpelto, Jack,1966-Örebro universitet,Restaurang- och hotellhögskolan(Swepub:oru)jklo
(author)
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Walter, Ute,1960-Örebro universitet,Restaurang- och hotellhögskolan(Swepub:oru)uewr
(author)
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Jonsson, Inger M.,1953-Örebro universitet,Restaurang- och hotellhögskolan(Swepub:oru)iejn
(author)
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Örebro universitetRestaurang- och hotellhögskolan
(creator_code:org_t)
Related titles
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In:Scandinavian Journal of Hospitality and TourismOslo : Taylor & Francis23:2-3, s. 264-2811502-22501502-2269
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