Emotional labour and emotional strain in late-modern prison work

• This paper explores emotional labour strategies among Swedish prison officers, and how these affect the emotional strain. Case studies of five Swedish prisons and a national survey of prison officers are used. Analysis indicates that prison officers perform complex emotional labour. Due to differences in subcultures and informal norms, the strategies officers use in managing their emotional display vary between wings and roles. Different strategies may also cause different kinds of emotional strain. Emotional surface acting may lead to cynicism and alienation tendencies, while deep acting may lead to stress and exhaustion.

Ämnesord

SAMHÄLLSVETENSKAP  -- Juridik -- Juridik och samhälle (hsv//swe)

SOCIAL SCIENCES  -- Law -- Law and Society (hsv//eng)

Publikations- och innehållstyp

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