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Communication Analy...
Communication Analysis of Public Forms : Discovering Multi-functional Purposes in Citizen and Government Communication
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- Axelsson, Karin, 1968- (författare)
- Örebro universitet,Handelshögskolan vid Örebro universitet,Informatik,Dept of Management and Engineering, Linköping University
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- Melin, Ulf, 1968- (författare)
- Dept of Management and Engineering, Linköping University
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- Persson, Anders, 1978- (författare)
- Dept of Management and Engineering, Linköping University
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(creator_code:org_t)
- Sundsvall : MidSweden University, 2007
- 2007
- Engelska.
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Ingår i: International Journal of Public Information Systems. - Sundsvall : MidSweden University. - 1653-4360. ; :3, s. 161-181
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Abstract
Ämnesord
Stäng
- This paper adopts a communication perspective on forms in public e-services. This perspective emphasizes that the main purpose of such forms is to facilitate communication between citizens and government agencies. The form is perceived as a tool for performing communicative actions. A communication analysis (CA) method, originally developed for systems requirements engineering, is applied on a public form; i.e. the medical certificate used in connection with a citizen’s application for a provisional driving license in Sweden. The CA method consists of a set of questions related tothree communicative categories; conditions, actions, and consequences. The CA method is used in order to explore the communicative roles of forms in public e-services. As a result of the communication analysis four multi-functional purposes of citizen and government agency communication are discovered. These purposes contribute to the understanding and evaluation of forms in public e-services. The communicative roles, and their multi-functional purposes, are important design features to focus in the development of e-services and electronic forms. Besides these findings, another outcomeis that the CA method has been tested in an e-government context. The communication perspective, as well as the CA method, contribute with useful insights in this context.
Ämnesord
- NATURVETENSKAP -- Data- och informationsvetenskap (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences (hsv//eng)
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
Nyckelord
- Communication perspective
- e-government
- public e-service
- communication analysis
- electronic forms
- SOCIAL SCIENCES
- SAMHÄLLSVETENSKAP
- Statistics, computer and systems science
- Statistik, data- och systemvetenskap
- Informatics, computer and systems science
- Informatik, data- och systemvetenskap
- Informatics
- Informatik
- Informatics
- Informatik
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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