Contracted ERP projects: sequential progress, mutual learning, relationships, control and conflicts

↓ Direkt till sidans innehåll
↓ Direkt till sidans sekundära innehåll (sidomenyn)

Search: L773:1753 8386 OR L773:1753 8378 > Contracted ERP proj...

Details
MARC

Andersson, Annika,1961-Umeå universitet,Företagsekonomi (author)

Contracted ERP projects : sequential progress, mutual learning, relationships, control and conflicts

Article/chapterEnglish2011

Publisher, publication year, extent ...

Emerald Group Publishing Ltd,2011
printrdacarrier

Numbers

LIBRIS-ID:oai:DiVA.org:umu-45875
https://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-45875URI
https://doi.org/10.1108/17538371111144175DOI

Supplementary language notes

Language:English
Summary in:English

Part of subdatabase

SwePubSwePub

Classification

Subject category:ref swepub-contenttype
Subject category:art swepub-publicationtype

Notes

Purpose – The purpose of this paper is to describe the sequential nature that enterprise resource planning (ERP) projects tend to take and to describe how the buyer typically behaves concerning the need for control and learning in and in-between ERP projects.Design/methodology/approach – Results come from an in-depth case study of sequential ERP projects. The respondents were a major Swedish retailer and a supplier who undertook upgrading of an ERP system with six separate and sequential projects. The research was framed by independent pre- and post-interviews in three buyer companies' from different areas of business.Findings – Results suggest that success is associated with mutual learning between supplier and buyer organizations that lead to reasonably amicable working relationships. Control considerations run through these projects and conflicts appear minimal in the sequential treatment. Insightful interpretation comes not only from empirical reflection on interactions in an in-depth case study, but also from concepts available in decision making and project marketing as well.Research limitations/implications – Case studies present in-depth understanding but have generalization limitations. Also the case study was accomplished in Sweden and thus knowledge about behaviour in other countries and cultures is needed.Practical implications – Managers investing in relationships and learning in an initial project probably suffer in terms of satisfaction and profitability at that stage but could accomplish more effective, satisfying and profitable situations over time. In particular, appreciation of the nature of the sequential project development, mutual control, delivery and learning in these projects could be useful in understanding the buyer behaviour in ERP projects.Originality/value – Learning is important in projects but how do the buyers behave? A description of the sequential nature of ERP projects and the learning process both within the buyer's company and within the supplier's company is established. Tables are created that describe how the gap in the mutual learning process decreases in-between projects in business-to-business projects.

Subject headings and genre

SAMHÄLLSVETENSKAP Ekonomi och näringsliv Företagsekonomi hsv//swe
SOCIAL SCIENCES Economics and Business Business Administration hsv//eng
Information systems
Managing projects
Manufacturing resource planning
Project management
Project marketing
Project success and strategy
Purchasing and supply
Supplier relations
Business studies
Företagsekonomi
företagsekonomi
Business Studies

Added entries (persons, corporate bodies, meetings, titles ...)

Wilson, Timothy,1938-Umeå universitet,Företagsekonomi(Swepub:umu)tiwi0002 (author)
Umeå universitetFöretagsekonomi (creator_code:org_t)

Related titles

In:International Journal of Managing Projects in Business/Emerald: Emerald Group Publishing Ltd4:3, s. 458-4791753-83781753-8386

Internet link

Find in a library

International Journal of Managing Projects in Business/Emerald (Search for host publication in LIBRIS)

To the university's database

Find more in SwePub

By the author/editor: Andersson, Annik ...; Wilson, Timothy, ...

About the subject

SOCIAL SCIENCES: SOCIAL SCIENCES; and Economics and Bu ...; and Business Adminis ...

Articles in the publication: International Jo ...

By the university: Umeå University

Search outside SwePub

Extend your search to:: Google; Google Book Search; Google Scholar

Kungliga biblioteket hanterar dina personuppgifter i enlighet med EU:s dataskyddsförordning (2018), GDPR. Läs mer om hur det funkar här.
Så här hanterar KB dina uppgifter vid användning av denna tjänst.

LIBRIS.kb.se