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Lessons for Crisis ...
Lessons for Crisis Communication on Social Media : A Systematic Review of What Research Tells the Practice
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- Eriksson, Mats, 1970- (författare)
- Mittuniversitetet,Örebro universitet,Institutionen för humaniora, utbildnings- och samhällsvetenskap,Strategic communication/Centre for Crisis Communication,Avdelningen för medie- och kommunikationsvetenskap,Örebro University, Örebro,DEMICOM
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(creator_code:org_t)
- Lawrence Erlbaum Associates, 2018
- 2018
- Engelska.
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Ingår i: International Journal of Strategic Communication. - : Lawrence Erlbaum Associates. - 1553-118X .- 1553-1198. ; 12:5, s. 526-551
- Relaterad länk:
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https://doi.org/10.1...
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https://miun.diva-po... (primary) (Raw object)
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https://urn.kb.se/re...
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https://doi.org/10.1...
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https://urn.kb.se/re...
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Abstract
Ämnesord
Stäng
- This study analyzes explicit pieces of advice for effective social media crisis communication given by researchers in various sub-disciplines of strategic communication. The themes are identified by a systematic content analysis of peer-reviewed journal articles and conference papers (n = 104) published between 2004 and 2017. Five overall thematic "lessons" are identified and critically discussed. These are that effective social media crisis communication is about: (1) exploiting social media’s potential to create dialogue and to choose the right message, source and timing; (2) performing pre-crisis work and developing an understanding of the social media logic; (3) using social media monitoring; (4) continuing to prioritize traditional media in crisis situations; and finally (5) just using social media in strategic crisis communication. These guidelines mainly emerged from quantitative research conducted in the context of the United Stated and on Twitter. There is need for more research focusing on other platforms and other empirical material. There is also a future need for an in-depth methodological discussion of how to further bridge the gap between research and practice on a global scale, and how to develop more evidence-based recommendations for strategic crisis communication practitioners.
Ämnesord
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Medievetenskap (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Media Studies (hsv//eng)
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications (hsv//eng)
Nyckelord
- Crisis Communication
- Social media
- Crisis Management
- Monitoring
- Best Practice
- Public Relations
- Strategic Communication
- Facebook
- Twitter
- Media and Communication Studies
- Medie- och kommunikationsvetenskap
Publikations- och innehållstyp
- ref (ämneskategori)
- for (ämneskategori)
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