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- Mukamurenzi, Solange,1979-Örebro universitet,Handelshögskolan vid Örebro Universitet,College of Science and Technology, School of ICT, University of Rwanda, Kigali, Rwanda,CERIS (author)
Challenges in Implementing Citizen-centric e-Government Services in Rwanda
- Article/chapterEnglish2019
Publisher, publication year, extent ...
- InderScience Publishers,2019
- printrdacarrier
Numbers
- LIBRIS-ID:oai:DiVA.org:oru-70148
- https://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-70148URI
- https://doi.org/10.1504/EG.2019.10016243DOI
Supplementary language notes
- Language:English
- Summary in:English
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- SwePubSwePub
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Notes
- Electronic government (e-government) faces challenges impeding its successful implementation. In the least developed countries, where e-government initiatives are developing but little research is done, it is difficult to know how to move forward with the development. As a contribution to increased knowledge, this study identifies e-government challenges in Rwanda. To this end, the study takes an interpretive approach and, from interviews and document analysis, identifies key e-government challenges. Those challenges include lack of a change management strategy, limited cooperation, language and literacy barriers, incomplete automation, difficulties with system integration, and a lack of intermediaries' management mechanisms. This paper analyses the challenges service providers would have to manage for e-government to improve and informs policymakers of the areas that need their attention for Rwanda to evolve towards the desired e-government. The study contributes to the yet scarce literature of e-government in Rwanda.
Subject headings and genre
- SAMHÄLLSVETENSKAP Medie- och kommunikationsvetenskap Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning hsv//swe
- SOCIAL SCIENCES Media and Communications Information Systems, Social aspects hsv//eng
- challenges
- citizen-centric e-government
- developing country
- digital government
- East Africa
- electronic government
- e-government development
- e-government services
- Rwanda
Added entries (persons, corporate bodies, meetings, titles ...)
- Grönlund, Åke,1954-Örebro universitet,Handelshögskolan vid Örebro Universitet,CERIS(Swepub:oru)agd (author)
- Islam, M. Sirajul,1974-Örebro universitet,Handelshögskolan vid Örebro Universitet,CERIS(Swepub:oru)slim (author)
- Örebro universitetHandelshögskolan vid Örebro Universitet (creator_code:org_t)
Related titles
- In:Electronic Government, an International Journal: InderScience Publishers15:3, s. 283-3021740-74941740-7508
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