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Factors influencing patient-perceived quality of care in psychiatric hospitals in Taiwan

Lin, Esther Ching-Lan (författare)
Department of Nursing, College of Medicine, National Cheng Kung University and Hospital, Tainan, Taiwan
Hsiao, Fei-Hsiu (författare)
National Taiwan University College of Medicine School of Nursing, Taipei, Taiwan; National Taiwan University Hospital Nursing Department, Taipei, Taiwan
Schröder, Agneta, 1957- (författare)
Örebro universitet,Institutionen för hälsovetenskaper,Region Örebro län,University Health Care Research Center, Faculty of Medicine and Health, Örebro University, Örebro, Sweden; Health Science, Faculty of Health, Care and Nursing, Norwegian University of Science and Technology (NTNU), Gjövik, Norway
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Lundqvist, Lars-Olov, 1958- (författare)
Örebro universitet,Institutionen för hälsovetenskaper,University Health Care Research Center
Chao, Hui-Lin (författare)
Department, Cathay General Hospital, Taipei, Taiwan
Lee, Shih-Kai (författare)
Department of Nursing, Tsaotun Psychiatric Center, Ministry of Health and Welfare, Tsaotun Township, Nantou County 542, Taiwan
Hung, Tsui-Mei (författare)
Nursing Department, Songde Branch, Taipei City Hospital, Taipei City, Taiwan
Lu, Mei-Jou (författare)
Kaohsiung Municipal Kai-Syuan Psychiatric Hospital, Kaohsiung City, Taiwan
Lu, Huei-Lan (författare)
Jianan Psychiatric Center, Ministry of Health and Welfare, Tainan City, Taiwan
Laio, Su-Jung (författare)
Yuli Hospital, Ministry of Health and Welfare, Taiwan; Department of Nursing, Tzu Chi University of Science and Technology, Taiwan
Chang, Kai-Yen (författare)
Taipei Tzu Chi Hospital, Taipei City, Taiwan
Pan, An-Nie (författare)
Department of Nursing, College of Medicine, National Cheng Kung University and Hospital, Tainan, Taiwan
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 (creator_code:org_t)
Elsevier, 2021
2021
Engelska.
Ingår i: Archives of Psychiatric Nursing. - : Elsevier. - 0883-9417 .- 1532-8228. ; 35:1, s. 9-16
Relaterad länk:
https://urn.kb.se/re...
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https://doi.org/10.1...
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  • Tidskriftsartikel (refereegranskat)
Abstract Ämnesord
Stäng  
  • Patient-perceived quality of inpatient/outpatient psychiatric care remains under-researched. A cross-sectional survey with purposive sampling comprising 567 inpatients and 549 outpatients was conducted among eight psychiatric care facilities in Taiwan to examine the factors influencing patient-perceived care quality. Inpatients and outpatients perceived moderate quality of care, where "Encounter" was reported as the highest dimension. Inpatients perceived "Secure environment" as the lowest; outpatients rated "Discharge/Referring" as the lowest. Hospital region and customer loyalty were significantly associated with patient-perceived care quality. Other significant factors were also identified: inpatient employment, perceived mental health and treatment effects, understanding diagnosis, previous treatment, and visited by appointment.

Ämnesord

MEDICIN OCH HÄLSOVETENSKAP  -- Hälsovetenskap -- Omvårdnad (hsv//swe)
MEDICAL AND HEALTH SCIENCES  -- Health Sciences -- Nursing (hsv//eng)

Nyckelord

Customer loyalty
Inpatient and outpatient care
Quality in psychiatric care
Survey

Publikations- och innehållstyp

ref (ämneskategori)
art (ämneskategori)

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