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Towards Designing B...
Towards Designing Better Speech Agent Interaction : Using Eye Gaze for Interaction
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- Jaber, Razan, 1988- (författare)
- Stockholms universitet,Institutionen för data- och systemvetenskap
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- Brown, Barry, Professor (preses)
- Stockholms universitet,Institutionen för data- och systemvetenskap
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- McMillan, Donald, Dr. (preses)
- Stockholms universitet,Institutionen för data- och systemvetenskap
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- Fischer, Kerstin, Professor (opponent)
- University of Southern Denmark, Denmark
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(creator_code:org_t)
- ISBN 9789180145992
- Stockholm : Department of Computer and Systems Sciences, Stockholm University, 2023
- Engelska 105 s.
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Serie: Report Series / Department of Computer & Systems Sciences, 1101-8526 ; 24-001
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Abstract
Ämnesord
Stäng
- This research is about addressing the need to better understand interaction with conversational user interfaces (CUIs) and how human-technology `conversations' can be improved by drawing on the lessons learned from human-human interaction. It focuses on incorporating abstractions of complex human behaviour, specifically gaze, to enhance interactions with speech agents in conversations. Across four empirical studies, a mix of methods is used to look closely at the interaction between the user and the system.I offer empirical and conceptual contributions for interaction designers and researchers. First, I present a novel speech interface, Tama, which is a gaze-aware speech agent designed to explore the use of gaze in conversational interactions with smart speakers. Second, I present the empirical contributions, that is, the studies that document the interactions with and around speech interfaces, including ongoing, non-system-directed speech. A moment-by-moment analysis of these interactions highlights the opportunities that the gaze offers as a modality to enhance the interaction with the speech agent, as well as the problems and limitations when such a modality is used. The third contribution is a conceptual contribution made by providing perspective on minimal anthropomorphic design. This produces interactions that are not human-like in terms of behaviour but do take advantage of the skills used in human interaction as a key to advancing interactions with speech agents.Based on my research work and contributions, I reflect upon advancing interactions with speech interfaces, focusing on what different technologies can offer and the possibility of taking the next step in designing CUIs. I then discuss the need to bridge the work of different fields (i.e. conversation analysis (CA), human-computer interaction (HCI), and human-robot interaction (HRI)) to combine models and approaches from all these fields in order to guide designers building speech systems. I see three competing yet complementary interaction paradigms across CUIs. I call these paradigms Direct Speech Interaction, Agent-Mediated Interaction, and Para-Speech Interaction. Each of these paradigms has specific challenges and opportunities for interaction.
Ämnesord
- TEKNIK OCH TEKNOLOGIER -- Elektroteknik och elektronik -- Robotteknik och automation (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Electrical Engineering, Electronic Engineering, Information Engineering -- Robotics (hsv//eng)
- NATURVETENSKAP -- Data- och informationsvetenskap (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences (hsv//eng)
- TEKNIK OCH TEKNOLOGIER -- Annan teknik -- Interaktionsteknik (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Other Engineering and Technologies -- Interaction Technologies (hsv//eng)
Nyckelord
- Human-computer interaction
- Conversational User Interfaces
- Smart Speaker
- Gaze Interaction
- User Studies
- Interaction Design
- Gaze Detection
- Agent Interaction
- Wizard-of-Oz
- data- och systemvetenskap
- Computer and Systems Sciences
Publikations- och innehållstyp
- vet (ämneskategori)
- dok (ämneskategori)
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