Business Process Management for Open E-Services in Local Government Experience Report

Wohed, PetiaStockholms universitet,Institutionen för data- och systemvetenskap (författare)

E-government has become one of the most prominent means to reform the public sector. Building e-government embraces a variety of efforts both at a centralised level, (e.g. the integration of and communication between systems across different agencies, domains and geographies), and at local levels such as the development of e-services for the provision of 24/7 public sector agencies. In this paper, we report on the results of a project aimed to develop e-services as a part of the e-government initiative in Sweden. The project was carried out at the elderly and handicapped unit at one municipality. The e-services considered in the project were also intended to open up the underlying social services and are, therefore, referred to as open e-services. We discuss the results of the development of one such e-service as a proof-of concept solution for which a business process management system is used. We present the solution and explain the features of using a business process management system as a back-end system.

NATURVETENSKAP Data- och informationsvetenskap Systemvetenskap, informationssystem och informatik hsv//swe
NATURAL SCIENCES Computer and Information Sciences Information Systems hsv//eng
Business process management
e-services
e-government
Computer and systems science
Data- och systemvetenskap
Computer and Systems Sciences
data- och systemvetenskap

Truffet, David (författare)
Juell-Skielse, GustafStockholms universitet,Institutionen för data- och systemvetenskap(Swepub:su)gjuel (författare)
Stockholms universitetInstitutionen för data- och systemvetenskap (creator_code:org_t)

Ingår i:Enterprise, Business-Process and Information Systems ModelingBerlin, Heidelberg : Springer Berlin Heidelberg9783642217586

Av författaren/redakt...: Wohed, Petia; Truffet, David; Juell-Skielse, G ...

Om ämnet

NATURVETENSKAP: NATURVETENSKAP; och Data och informa ...; och Systemvetenskap ...

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