WFRF:(Juell Skielse Gustaf)
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Business Process Management for Open E-Services in Local Government Experience Report
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- Wohed, Petia (author)
- Stockholms universitet,Institutionen för data- och systemvetenskap
- Truffet, David (author)
-
- Juell-Skielse, Gustaf (author)
- Stockholms universitet,Institutionen för data- och systemvetenskap
- (creator_code:org_t)
- Berlin, Heidelberg : Springer Berlin Heidelberg, 2011
- 2011
- English.
- In: Enterprise, Business-Process and Information Systems Modeling. - Berlin, Heidelberg : Springer Berlin Heidelberg. - 9783642217586
- Conference paper (peer-reviewed)
Abstract
Subject headings
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- E-government has become one of the most prominent means to reform the public sector. Building e-government embraces a variety of efforts both at a centralised level, (e.g. the integration of and communication between systems across different agencies, domains and geographies), and at local levels such as the development of e-services for the provision of 24/7 public sector agencies. In this paper, we report on the results of a project aimed to develop e-services as a part of the e-government initiative in Sweden. The project was carried out at the elderly and handicapped unit at one municipality. The e-services considered in the project were also intended to open up the underlying social services and are, therefore, referred to as open e-services. We discuss the results of the development of one such e-service as a proof-of concept solution for which a business process management system is used. We present the solution and explain the features of using a business process management system as a back-end system.
Subject headings
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
Keyword
- Business process management
- e-services
- e-government
- Computer and systems science
- Data- och systemvetenskap
- Computer and Systems Sciences
- data- och systemvetenskap
Publication and Content Type
- ref (subject category)
- kon (subject category)
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